Airline Account Director

Own and grow our most important airlinepartnerships.

At Get-e, we’re growing fast. Airlines, assistance companies andtravel partners around the world use our platform to manage ground transportand hotel bookings in 110+ countries. Our business development team keepslanding new airline logos. Now we need someone who makes those partnershipsbigger and keeps them for the long run.

That’s where you come in.

This isn’t a “keep the lights on” kind of role. As Account Director,you own a portfolio of key airline accounts with clear retention and growthtargets. You are the face of Get-e for your clients: you lead the QBRs, youknow the people from ground operations up to procurement and senior leadership,and you find the next opportunity within each account.

This is a role where you’ll see your results come to life. You decidehow Get-e shows up for the airlines that matter most to us, shape your ownaccount plans, and open up new routes and services within your accounts. It’s achance to leave a real footprint.

What you’ll do

• Own a portfolio of key airline accounts and be responsible for retention and net revenue growth
• Build and execute an account plan per client, with clear expansion opportunities and risk actions
• Identify and close expansion: new stations and routes, additional services (crew transport, hotel booking, deadhead travel), renewals and renegotiations
• Build relationships at every level within each airline, from ground operations and crew planning to procurement and senior leadership
• Travel regularly to meet your clients where they are
• Lead QBRs end to end: service performance, roadmap, and commercial development
• Monitor client health and escalation trends, spot churn risk and growth signals early, and act on them
• Act as first point of contact for airline escalations from our Amsterdam office, supporting our teams and working with Client Care and Operations to fix issues at the root
• Depending on your experience: take ownership of Get-e’s broader account management strategy
• Ensure smooth onboarding of newly won airline clients, working closely with the business development colleagues who landed them
• Make sure recurring client themes reach our product and service teams and lead to actual improvements

• 7+ years in key account management, client service, or airline/aviation commercial roles
• A proven record of retaining and expanding enterprise or key accounts, and you can show the numbers
• Experience negotiating contracts and renewals with procurement and senior stakeholders
• You’re confident in front of clients, calm in escalations, and proactive about improvement
• Comfort working with data (account performance, service KPIs) to steer decisions
• Strong written and spoken English (additional languages are a bonus)
• A structured, commercial mindset: you build account plans, but you keep things practical
• Background     in aviation, assistance, or travel tech is a strong plus

• NS Business Card: We’ve got your commuting costs covered. Prefer driving? We’ll handle your travel expenses.
• Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself.
• Healthy Lifestyle: Need a snack? Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
• Holiday Allowance: We provide 8% holiday allowance, so you can enjoy your time off.
• Vacation Days: Relax and recharge with 25 days of vacation each year.
• Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.
• Pension Contribution: We contribute 2.5% toward your pension to support your future.