NC
Genesys Routing
NR Consulting - India
🇮🇳 India
On-site
5 months ago
- Genesys
- Configuration Management
- Disaster Recovery
- Change Management
- SIP
- Composer
5 months ago
Location: Hyderabad/Bangalore/Bhubaneswar/Kochi/Pune/Delhi
Exp: 5+ Years
Job Description:
• Install, configure, and maintain core Genesys Framework components.
• Strong knowledge of Genesys Engage architecture and experience with Genesys Framework components
• Maintain configuration objects like applications, hosts, and connections.
• Monitor platform health and system performance.
• Perform upgrades, patches, and configuration management.
• Maintain high availability and disaster recovery configurations.
• Deploy new Genesys components in development, test, and production environments.
• Follow change management and release processes.
• Investigate and resolve platform issues related to SIP, URS , ORS , GRE, GRAT and other services.
• Analyze Genesys logs to identify root causes.
• Design and maintain call routing strategies using Genesys Composer Tool.
• Strong knowledge on analysing routing issues and provide fix to resolve them.
• End to end platform set up along with application options deployment.
Good-to-Have 1. End to end platform set up along with application options deployment.
Genesys Routing · NR Consulting - India