AL
Genesys Manager / Analyst
Artech LLC
🇺🇸 United States
On-site
Manager or above
1 month ago
- Genesys
1 month ago
Not enough detail in this posting to match
Location : Kansas City, MO or Miami, FL preferred
Duration : 6+ months Contract (with possible extension)
Job Description:
- Genesys Manager / Analyst - 2-5 years Genesys Command center and operational execution expertise with Genesys Cloud CCaaS.
- Expertise building metric and data analytics dashboarding, IVR development, Skills Based Routing agent profiles as well as documentation to train operational staff to take this over.
- Further experience needed in Workforce optimization - workforce management and quality assurance.
Genesys Manager / Analyst · Artech LLC