VI
Genesys IVR Cyara- Automation
VARITE INDIA PRIVATE LIMITED
🇮🇳 India
On-site
10 months ago
- Genesys
- SQL
- Salesforce
- CRM
- Test Automation
- Java
- Selenium
10 months ago
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
Essential Job Functions:
- Understand the Architecture of the system
- Communication with Stakeholders
- Desing and create test cases and Cyara scripts as per business requirements
- Perform functional and regression testing
- Development of new application, BAU enhancements
- Offshore – Onsite Coordination
Must-Have
- Good knowledge of Contact Centre Domain preferably 4+ years.
- Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX
- Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX
- Good knowledge of Cyara Automation tool
- Hands-on knowledge on automating IVR flows using Cyara Automation tool.
- Good knowledge of SQL queries
- Good knowledge of Genesys cloud, Genesys reports and dashboards
- Good functional understanding and testing knowledge of Salesforce Agent desktop
- Good communication skills
- Good knowledge of Database Testing
Good-to-Have
- Experience testing of Salesforce applications (CRM apps)
- Knowledge of Contact Centre Workforce Management and Quality Management
- Knowledge of test automation (Java/Selenium) – scripting, debugging, maintenance of automation scripts
- Experience in API Testing
- Experience in testing and automation of live chat apps
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Genesys IVR Cyara- Automation · VARITE INDIA PRIVATE LIMITED