VI
Genesys Engage Engineer
VARITE INDIA PRIVATE LIMITED
🇮🇳 India
On-site
11 months ago
- Genesys
- CRM
- Incident Management
- Change Management
- Disaster Recovery
- Oracle
- ITIL
11 months ago
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
Essential Job Functions:
- Implement, configure, and manage Genesys Engage contact center solutions, including routing strategies, IVR applications, agent desktops, and reporting.
- Provide expert support and troubleshooting for Genesys Engage platform issues, ensuring high availability and performance.
- Collaborate with business stakeholders to gather requirements and translate them into technical Genesys solutions.
- Optimize Genesys Engage system performance through proactive monitoring, tuning, and problem resolution.
- Integrate Genesys Engage with CRM systems, ticketing tools, and other enterprise applications to streamline workflows.
- Develop and maintain comprehensive documentation for Genesys Engage configurations, processes, and best practices.
- Support and adhere to IT Service Management (ITSM) processes such as Incident Management, Problem Management, Change Management, and Release Management.
- Monitor key performance indicators (KPIs) within the Genesys environment and provide regular reports to management.
- Stay updated with the latest Genesys product releases, features, and industry trends to recommend continuous improvements.
- Provide training and guidance to internal teams and end-users on Genesys Engage functionalities.
- Participate in disaster recovery planning and testing for contact center systems
- Desired Experience Range 5to 10years
- Technical SME details for skill clarification Emp#, Name, Contact No and email id
- Proven experience with Genesys Engage platform components and architecture (e.g., PureConnect, PureEngage, Genesys Cloud).
- Strong understanding of contact center operations and technologies (ACD, IVR, CTI, WFM, QM).
- Familiarity with database technologies (e.g., SQL Server, Oracle) and reporting tools.
- Knowledge of IT Service Management (ITSM) frameworks like ITIL.
- Excellent troubleshooting and analytical skills for complex technical issues.
- Strong communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders.
- Ability to manage multiple priorities in a fast-paced environment.
- Genesys certifications are a significant plus.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Genesys Engage Engineer · VARITE INDIA PRIVATE LIMITED