DL
Genesys Developer_Hyderabad
Diverse Lynx India
Location not stated
2 months ago
- Genesys
- AI
- CRM
- AI/ML
2 months ago
Design scalable and secure Genesys Cloud CX solutions based on business needs. · Design and implement AI powered IVA solutions. · Develop architecture blueprints, workflows, and best practices for implementations. · Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics. · Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.) · Troubleshoot technical issues, ensuring minimal downtime. · Work with business teams to understand contact center needs. · Collaborate with developers, engineers, and IT teams to for seamless deployment. · Provide technical guidance and mentorship to junior team members.
Genesys Developer_Hyderabad · Diverse Lynx India