Genesys Cloud Developer (AI & Digital)

PeopleNTech LLC

🇺🇸 United States

On-site

Staff / Principal

6 months ago

Genesys
AI
Five9
CRM
REST API
Salesforce
ServiceNow
Microsoft Dynamics
JavaScript

6 months ago

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Job title: Genesys Cloud Developer (AI & Digital)
Lancesoft/Parker Hannifin
Rate $55 an hour on C2C
📍Location: Chicago, IL (Hybrid)

🚀 The Role
If you're passionate about buildingAI-driven bot flows, modernWeb Messaging experiences, and intelligent routing onGenesys / Five9, we'd love to connect.
We are looking for aSenior Developer / Lead to join our client-basedDigital Customer Experience team.
You will design, configure, and maintaincloud contact center solutions, focusing on:

IVR call flows
ACD configuration
Advanced routing logic
Genesys / Five9 Virtual Contact Center (VCC) platform

🔧 Key Responsibilities
1️⃣ IVR & Routing Design

Develop, test, and implement complex IVR scripts
Use Genesys / Five9 Studio for call flows
Configure skills-based and intelligent routing
Support global market requirements

2️⃣ AI & Digital Transformation

Build and optimize AI-driven Intelligent Virtual Agents (IVA)
Design conversational bot flows
Automate customer interactions

3️⃣ System Configuration

Configure inbound, outbound, and blended campaigns
Set up ACD, voicemail, and routing rules
Customize agent desktop environments

4️⃣ API & CRM Integration

Use REST APIs (Genesys / Five9)
Integrate with CRM systems like:
- Salesforce
- ServiceNow
- Microsoft Dynamics
Enable screen pops and data dips

5️⃣ Scripting & Optimization

Develop JavaScript-based scripts
Implement advanced call handling logic
Automate validation and workflows

6️⃣ Reporting & Analytics

Customize dashboards
Track KPIs such as:
- AHT (Average Handle Time)
- SLA (Service Level Agreement)
- ASA (Average Speed of Answer)

🎯 What You'll Bring
Experience

5+ years in Contact Center Technology (CCaaS)
Strong experience in AI development and Conversational AI

Technical Skills

Deep expertise in IVR scripting and dialog design
Strong JavaScript skills
Experience working with RESTful APIs

Domain Knowledge

Cloud Contact Center operations
Modern digital messaging platforms (WhatsApp, Web Messenger, SMS)

Nice to Have

Five9 platform experience

🎓 Education

B.E. / B.Tech / MCA
Or equivalent degree in Computer Science or related field

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Terms & Conditions

Rate Inclusion
All candidate submissions must include your margin in the billing rate.
Thorough Screening
All candidates must beproperly screened before submission. This includes verifying technical skills, communication ability, LinkedIn profile mismatch, experience, and overall suitability for the role.
Work Authorization Verification
You mustverify and confirm the candidate's work authorization status before submission.
H1B Candidate Verification
For candidates onH1B visa, you must verify and confirm:
- I-94 details
- Recent travel history
- Visa validity and status
- Employer details
Accuracy of Information
All details shared about the candidate (resume, visa status, experience, location, availability, etc.) must beaccurate and verified. Any incorrect or misleading information may lead todisqualification of the candidate.
Candidate Consent
Please ensure the candidate isinformed about the role, location, rate, and client details before submission and has givenclear consent to be represented.
Duplicate Submissions
Candidates shouldnot be submitted to the same client through multiple vendors. Duplicate submissions may lead to rejection.
Communication
Any updates regardinginterviews, offers, or candidate availability should be communicated promptly.

Genesys Cloud Developer (AI & Digital) · PeopleNTech LLC

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