Genesys Cloud CX.

37434550
Title: Genesys Cloud CX.
Location Fort Worth 76104
Pay : 50-80/HR on W2
This role is solely focused on Genesys Cloud CX. The hiring manager is seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform. Candidates without strong, recent Genesys Cloud expertise will not be considered.

Required Experience: 3 years Expert-level Genesys Cloud CX experience (this is the primary requirement). Hands on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration. Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing. Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules. Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization.

Previous experience supporting a healthcare environment with knowledge of HIPAA and call-recording compliance is highly preferred.

Kindly share resume with answers:
Q1: How many years of hands-on Genesys Cloud CX experience do you have?
Q2: Is Genesys Cloud CX your primary platform, or have you worked more extensively with other contact center solutions?
Q3: Tell me about your most recent project involving Genesys Cloud CX.