General Manager-Noida

Expectations/ Requirements

• Lead and mentor a team of Key Account Managers to manage enterprise and strategic merchant accounts.

• Build and nurture long-term relationships with CXOs and decision-makers at large merchants.

• Own the P&L of enterprise accounts, ensuring revenue growth, merchant retention, and expansion.

• Drive upsell and cross-sell of payment solutions (Cards, UPI, Net Banking, BNPL, Wallets, APIs, POS).

• Collaborate with Product, Tech, Operations, Risk & Compliance teams to deliver tailored solutions.

• Oversee contract negotiations, commercials, and SLAs with high-value accounts.

• Track transaction trends, analyze performance, and identify strategic opportunities for growth.

• Resolve escalations and ensure high merchant satisfaction and NPS scores.

• Monitor competition, market developments, and regulatory changes to shape client strategy.

• Report business performance and forecasts to senior leadership.

 Qualifications & Skills

• Engineering graduate/post graduate.

• 10+ years of experience in Enterprise Sales / Key Account Management in Payments, Fintech, or BFSI.

•  Minimum 3+ years in a leadership role managing account managers or enterprise sales teams.

•  Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.

•  Proven record of achieving revenue targets and managing large merchant portfolios.

•  Strong leadership, team management, and people development skills.

• Excellent communication, negotiation, and stakeholder management abilities.

• Data-driven mindset with the ability to derive insights and build business cases.