General Manager-Charlotte

General Manager – Foodservice Distribution Charlotte, North Carolina | On-Site Leadership Role -Lead a High-Impact Distribution Operation 

Job Summary: 

We are seeking a hands-on, results-driven General Manager to lead daily operations at our Charlotte foodservice distribution facility. This role is ideal for an experienced operations leader who thrives in fast-paced, perishable distribution environments and is energized by building high-performing teams, strengthening service reliability, and driving measurable operational improvement. 

You will serve as the senior on-site leader, owning facility performance across warehouse production, production, transportation, food safety, and customer service, while acting as the critical link between frontline operations and executive leadership. 

This is a visible, high-influence role with the opportunity to make a lasting impact on service quality, team culture, and operational efficiency. 

Why This Role Matters 

• Direct leadership of a core distribution facility serving institutional foodservice customers 

• Opportunity to stabilize, optimize, and scale operations 

• Strong executive visibility and influence on strategy, investment, and growth 

• Ability to shape culture, accountability, and leadership capability across the operation 

What You’ll Own 

Operational Leadership 

• Lead all daily functions including receiving, warehousing, inventory, order fulfillment, production, and dispatch 

• Drive performance against key metrics such as order accuracy, on-time delivery, productivity, waste, and safety 

• Remove operational roadblocks and ensure consistent execution of standard processes 

• Maintain a visible floor presence, coaching teams in real time 

Team & Culture Development 

• Directly lead and develop supervisors and department managers 

• Build a culture of accountability, engagement, and safety 

• Ensure proper staffing, scheduling, and workforce performance 

• Coach leaders to improve execution, communication, and ownership 

Customer Service & Cross-Functional Alignment 

• Serve as the operational partner to sales and customer-facing teams 

• Protect service commitments and lead resolution of service failures 

• Translate customer needs into clear operational execution 

• Strengthen collaboration across operations, sales, logistics, and procurement 

Transportation & Delivery Performance 

• Oversee dispatch, routing, and driver productivity 

• Ensure on time, accurate deliveries and regulatory compliance 

• Improve route efficiency and cost control while maintaining service standards 

Food Safety, Quality & Compliance 

• Maintain strict adherence to HACCP, sanitation, and regulatory standards 

• Protect product integrity, temperature control, and traceability 

• Lead corrective actions for quality or safety risks 

Executive Partnership 

• Provide clear reporting on performance, risks, and improvement opportunities 

• Translate strategic priorities into facility-level execution 

• Contribute to planning, investment decisions, and operational strategy 

What Success Looks Like in the First 12 Months 

• Strengthened service reliability and on-time delivery performance 

• Improved labor productivity, accuracy, and cost control 

• Reinforced food safety and operational discipline 

• Developed a strong, accountable supervisory leadership team 

• Positioned the facility for sustainable growth and scalability 

Qualifications

• 7+ years of senior operational leadership in foodservice distribution, wholesale distribution, or food manufacturing 

• 3+ years leading supervisors or department managers 

• Proven success managing warehouse, production, and transportation in a fast-paced environment 

• Strong background in process discipline, KPIs, and continuous improvement 

• Experience with food safety and regulatory compliance 

Leadership Strengths 

• Hands-on operator who leads from the floor 

• Clear communicator able to align frontline teams through executives 

• Decisive problem solver in time-sensitive operational environments 

• Builder of accountability, culture, and leadership capability 

• Customer-focused with strong sense of urgency and ownership 

Preferred 

• Experience with fresh-cut or perishable products 

• Multi-facility or growth/turnaround environment exposure 

• Familiarity with WMS, TMS, and routing technologies 

• Bachelor’s degree in business administration, Supply chain management or a related field 

Work Environment 

• Full-time, on-site leadership presence in Charlotte 

• Regular time in warehouse, production, and cold-storage areas 

• Early morning, weekend, or peak-season operational coverage as needed 

The Opportunity 

This is more than a facility leadership role—it is a chance to shape performance, culture, and growth within a critical foodservice operation. 
If you are a disciplined operator, team builder, and service-driven leader ready to make a measurable impact, we want to hear from you.