General Kitchen Cleaner

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

Essential Functions

• Attend department meetings, in-services, and training sessions as assigned.
• Provide excellent customer service by anticipating needs and resolving concerns promptly and professionally.
• Maintain cleanliness and sanitation of work areas, food stations, and department equipment.
• Follow all HACCP food safety and sanitation standards.
• Communicate concerns, discrepancies, equipment issues, and product shortages to leadership.
• Support departmental goals focused on operational efficiency and customer satisfaction.
• Work in a variety of food service areas, including tray line, cafeteria, and kitchen operations.
• Set up, stock, and replenish food stations for meal service.
• Assemble patient meal trays and serve food and beverages to customers.
• Deliver and retrieve meal trays from patient rooms as needed.
• Clean stations, equipment, and floors following meal service.
• Operate dish machines, trash compactors, and perform routine cleaning duties, including mopping floors.
• Prepare food items for patient meal service and cafeteria operations.
• Complete assigned sanitation and cleaning projects.
• Assist with training and cross-training of team members.

Qualifications

• High School Diploma or GED preferred.
• Relevant work experience may be considered in lieu of formal education.
• Previous food service, hospitality, healthcare, or customer service experience preferred.

Knowledge, Skills & Abilities

• Demonstrates commitment to organizational customer service standards and the I C.A.R.E. philosophy.
• Ability to read and understand menu items in English.
• Ability to communicate effectively in English.
• Strong multitasking skills and ability to work efficiently in a fast-paced environment.
• Ability to work collaboratively as part of a team.
• Ability to push, pull, and transport food carts, trays, and supplies throughout the facility.
• Knowledge of food safety, sanitation, and infection prevention practices.
• Positive attitude, reliability, and strong attention to detail.

Patient Care: No direct patient care responsibilities.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently
• Walking Frequently
• Lifting Occasionally
• Carrying Occasionally
• Pushing Occasionally
• Pulling Occasionally
• Balancing Frequently
• Stooping Occasionally
• Kneeling Occasionally
• Reaching Occasionally
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Work Location

Scheduled Weekly Hours

Employee Type

Work Shift

Pay Range

Grade

EEO Statement:

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.