IL
GCC Customer Service Representative – Intermediate
ICONMA, LLC
- 🇺🇸 United States
- Remote
- Mid level
- 11 hours ago
- $22.66 – $25.66 / hour
- SAP
- CRM
11 hours ago
Not enough detail in this posting to match
Responsibilities:
- Responsible for resolving customer issue from beginning to end.
- Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
- Responsible to process and maintain customer request via emails and phone call in SAP CRM System
- Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
- Responsible in managing customer escalation by working closely with internal stakeholders
- Required to use existing procedures to problem solve customer escalation and follow up
- Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
- Required to adhere to business, operation procedures and financial policy
Requirements:
- Knowledge of product or service
- Strong spoken and written english
- Additional language skill - for multiple region support
- SAP/CRM/ Supply chain process knowledge is a plus
- Bachelor degree OR equivalent working experience
- Master degree is a plus
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
GCC Customer Service Representative – Intermediate · ICONMA, LLC