Patient Services Coord. II
- Epic
- triage
- Encompass
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
MGH Beacon Hill Primary Care (massgeneral.org) Under the supervision of the Practice Manager, the Patient Service Coordinator II (PSC II) works with all levels in the organization, including physicians, nurses, and other clinical staff members, to ensure a quality-based, customer-oriented workflow. The PSC II handles incoming phone calls to the practice, reviews and books patient scheduling requests in EPIC, and works closely with the administrative and clinical teams to triage patient calls. The emphasis is placed on the ability to communicate effectively and exhibit a high degree of customer service, manage confidential patient information, and organize priorities in a detailed manner. The PSC II may also initiate Clinical Messages via Epic, relaying information from patients to the clinical staff and is a crucial member of the teamās communication structure.
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Qualifications
Performs administrative functions to support smooth and efficient practice operations under general supervision.Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties.āÆActual job duties may vary by department.Ā
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Essential Functions:Ā Ā
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-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.āÆĀ
-Make patient appointments and maintain appointment records.Ā
-Greet and assist patients.Ā
-Answer telephones, assist callers with routine inquiries, and schedule appointments.Ā
-File materials in patientfolders and print appointment schedules.Ā
-Process patient billing forms and scan documents to patient medicalrecords/EPIC.Ā
-Call for patient medical records and laboratory test results.Ā
-Open and distribute unit mail or faxes.Ā
-Type forms, records, schedules, memos, etc. as directed.Ā
-May be required to accept co-payments.Ā
-Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.Ā
-Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).Ā
-Provide assistance and training to others in these areas.Ā
-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.Ā
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Additional Job Details (if applicable)
Department: MGH Beacon Hill Primary Care, 165 Cambridge Street, Boston (Charles River Plaza)
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Schedule:Days, 40-hours, onsite
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Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.Ā
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Benefits: Medical, Dental, Vision, 403b retirementplan, tuition reimbursement,discounted MBTA pass &more!Ā Ā
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Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, youāll provide administrativesupport to ensure our practice runs smoothly and efficiently.In this dynamic, fast-paced role, youāll be the friendly face thatplays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.Ā Ā
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Remote Type
Onsite
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Work Location
165 Cambridge Street
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Scheduled Weekly Hours
40
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Employee Type
Regular
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Work Shift
Day (United States of America)
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Pay Range
$17.71 - $24.94/Hourly
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Grade
3
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EEO Statement:
1300 Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteranās Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Patient Services Coord. II Ā· Massgeneralbrigham