Laboratories Key Account Manager (LKAM)

JOB SUMMARY

The Laboratory Key Account Manager is responsible for creating, driving, and securing long-term strategic partnerships with targeted IDEXX Veterinary Laboratory key accounts in Korea. This role owns overall account strategy, marketing collaboration, contract negotiation, and management of revenue and profitability.

The position requires a high level of collaboration with Korea sales team, including Regional Sales Managers (RSM’s), Inside Sales Representatives(ISR’s) and cross‑functional teams to deliver integrated value propositions, maximize customer success, and support sustainable business growth for IDEXX laboratory services. 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Develop and execute strategic business plans for assigned laboratory key accounts to ensure long-term growth and partnership success 

• Build and maintain strong, trusted relationships with key decision-makers and influencers within customer organizations 

• Lead agreement negotiations, including pricing, service scope, and commercial terms, ensuring alignment with IDEXX business objectives 

• Own revenue growth, profitability, and performance KPIs for assigned key accounts 

• Collaborate closely with RSM’s and cross-functional teams (Marketing, Customer Support, Operations, and Services) to deliver coordinated and effective customer solutions 

• Identify customer needs and market opportunities to deliver tailored laboratory solutions and value-based proposals 

• Plan and manage projects related to key account initiatives, ensuring timely execution and measurable outcomes 

• Deliver impactful presentations, business reviews, and strategic discussions at both customer and internal company level 

• Monitor market trends and competitive activity, providing insights to support strategic decision-making 

EDUCATION:

• Bachelors degree or equivalent combination of education and experience required.
• Medical Technologist, Veterinary Technician, DVM, or VMD degree is a plus 

REQUIRED SKILLS AND ABILITIES:

• As someone internal to IDEXX, you have led projects internally on your team, you get along great with your team members, and others really look to you as an informal leader who drives results.  

• Minimum of 3 years of proven success in large or key account management 

• Sales experience within the veterinary or animal health industry is required 

• Strong ability to work in a highly collaborative, team-oriented sales environment 

• Excellent presentation skills with the ability to influence and engage customers at a senior level 

• Proven capability to conduct high-level, complex negotiations 

• Strong project planning and management skills 

• Demonstrated ability to create, manage, and sustain strategic partnerships 

• Intermediate or higher level of English proficiency (written and verbal) 

PHYSICAL DEMANDS:

• Overnight travel
• Some weekend work
• Extensive car travel

WORK ENVIRONMENT:

• Exposure to veterinary clinics

Responsible Geography / Territory 

• Nationwide responsibility across Korea in collaboration with all three regional sales teams (North, Central, and South) 

  Core focus on the Busan and South Team territory, while also managing selected strategic key accounts in the Seoul and Gyeonggi regions 

LEVELING GUIDE:

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Key Account Management

• Delivers specialized support and service, in alignment with organization's policies and procedures, for both new and existing accounts in a relevant area and responds to complex customer enquiries while helping senior colleagues manage and maintain customer relationships.

Customer Needs Clarification

• Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.

WHY IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.  

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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