GAMES FLOOR SUPERVISOR

General Summary of Job Duties:The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department.

Principle Responsibilities and Duties:

• Maintaining a high quality of guest service.
• Always exhibiting a positive and professional attitude with team members and guests
• Protecting the assets of the company to ensure maximum profitability.
• Enforcing all table game policies and procedures while ensuring excellent guest service.
• Applying your knowledge of dealing procedures including house rules to preserve the security and integrity of games.
• Verifying all bankrolls from previous shifts to ensure accuracy.
• Monitoring games and maintaining appropriate game pace.
• Providing excellent customer service by answering questions, resolving disputes and filling requests.
• Assisting in training and evaluating subordinate team members in a fair and equitable manner.
• Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet.
• Operating all games in accordance with gaming laws and company policies.
• Verifying the accuracy of documents signed and ensuring procedures are accurately followed.
• Communicating pertinent information to management in a timely and responsible manner.
• Maintaining proper bankroll levels to accommodate existing or anticipated play.
• Notifying management immediately of any unusual activity of play.
• Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Performing all duties as deemed necessary for the success of the department.
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the followingSilverton Values:

• Character:        Always do the right thing and treat everyone with dignity and respect.
• Collaboration:  Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                 Our guests are here to have FUN, so we should have FUN, too!
• Excellence:      Be Amazing!

Qualifications

Skills, Education & Other Requirements:

• Must be able to perform simple math
• Must have knowledge of all games supervised

Required Work Cards:

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Gaming Card
• Tam Card

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Must be able to learn or have working knowledge of CMS
• Must be able to learn or have working knowledge of PitBoss
• Must be able to learn or have working knowledge of Super-PlayMate
• Must be able to learn or have working knowledge of New Wave

Physical Requirements of Job:

• Rarely – the activity is performed from 1% - 25% of the duration of the shift.
• Occasionally – the activity is performed from 26% - 50% of the duration of the shift.
• Frequently – the activity is performed from 51% - 75% of the duration of the shift.
• Continuously - the activity is performed from 76% - 100% of the duration of the shift.
• Not Applicable (N/A) – this activity is not performed during the performance of this job.