Gainsight Administrator

Gainsight Administrator

Job Title: Gainsight Administrator
Experience: 3–5+ Years
Location: USA – Any Location
Employment Type: Contract / Full-Time

Job Overview

We are seeking an experiencedGainsight Administrator with 3–5+ years of hands-on experience administering and configuring the Gainsight platform. The ideal candidate will have strong knowledge of Gainsight administration, Customer Success processes, Rules Engine, dashboards, reporting, data management, and integrations.

The candidate will work closely with Customer Success, Operations, Business, and IT teams to optimize Gainsight workflows, maintain data quality, automate processes, and deliver actionable reporting.

Key Responsibilities

• Administer and maintain theGainsight platform, including configuration, users, permissions, and application settings.
• Configure and manageGainsight Customer Success processes, workflows, and operational requirements.
• Develop and maintainRules Engine configurations for automation and business processes.
• Create and maintaindashboards, reports, scorecards, and analytics within Gainsight.
• Manage customer and operational data, including data quality, validation, imports, transformations, and ongoing maintenance.
• Configure and supportGainsight integrations with CRM and other enterprise applications.
• Troubleshoot Gainsight configuration, data, workflow, and integration issues.
• Partner with Customer Success teams to translate business requirements into Gainsight solutions.
• Support enhancements, testing, releases, and continuous improvement of the Gainsight environment.
• Monitor system performance and ensure data integrity across integrated systems.
• Document configurations, processes, workflows, and administrative procedures.

Required Skills

• 3–5+ years of hands-onGainsight Administration experience.
• Strong understanding ofGainsight Customer Success processes.
• Experience withGainsight Rules Engine.
• Hands-on experience buildingGainsight dashboards and reports.
• Strongdata management and data-quality experience.
• Experience withGainsight integrations and connected enterprise systems.
• Understanding of Customer Success Operations and lifecycle management.
• Strong analytical, troubleshooting, and communication skills.

Preferred Skills

• Experience integrating Gainsight withSalesforce CRM.
• Experience with Gainsight objects, data models, CTAs, health scores, and customer lifecycle workflows.
• Experience with automation and process optimization.
• Salesforce administration or CRM experience is a plus.
• Gainsight certification is a plus.

Job Functions

1. Customer Success / Customer Success Operations
2. CRM / Business Systems Administration
3. SaaS Application Administration

Recommended Industries

1. SaaS / Software
2. Technology / IT Services
3. Cloud / Enterprise Software

Education

Bachelor's degree in Computer Science, Information Technology, Business, or a related field is preferred but equivalent professional experience may be considered.