Workshop Operations Manager, Poultry NA

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

You will report to the Director, Field Service & Technical Support, Poultry, NA • Indirect Service.

The Opportunity

JBT Marel is looking for a Workshop Operations Manager.  You will be responsible for leading all workshop operations to ensure safe, efficient, and high-quality execution of repair, rebuild, assembly, and service activities. This role develops and implements operational processes, procedures, and best practices that improve productivity, quality, customer satisfaction, and operational performance.

The position provides leadership for workshop personnel, drives continuous improvement initiatives, manages resources and budgets, and ensures compliance with company standards while supporting business growth and operational excellence.

Responsibilities

Workshop Operations Leadership

• Lead and oversee daily workshop operations to ensure safety, quality, productivity, and on-time delivery objectives are achieved.
• Develop and implement workshop policies, procedures, and best practices to improve operational efficiency, consistency, and performance.
• Ensure workshop resources, equipment, tools, and facilities are effectively utilized and maintained.
• Coordinate with service, parts, engineering, and customer support teams to ensure seamless execution of workshop activities.

Performance Management & Continuous Improvement

• Establish, monitor, and analyze key performance indicators (KPIs) related to workshop operations, quality, productivity, and service delivery.
• Drive continuous improvement initiatives to enhance efficiency, reduce waste, improve turnaround times, and increase customer satisfaction.
• Identify operational risks and implement corrective actions to improve reliability and performance.

Financial & Resource Management

• Manage departmental budgets, staffing plans, overtime, and resource allocation to meet operational objectives.
• Monitor workshop costs and identify opportunities to improve financial performance while maintaining quality and service standards.
• Support forecasting, capacity planning, and strategic operational initiatives.

Compliance, Safety & Quality

• Ensure compliance with company policies, quality standards, environmental requirements, and workplace safety regulations.
• Promote a culture of safety, accountability, and operational excellence throughout the workshop.
• Lead corrective and preventive action efforts to address quality and operational issues.

Team Leadership & Development

• Recruit, develop, coach, and lead workshop personnel to achieve business and operational goals.
• Implement training and development programs that build technical capability, leadership skills, and succession coverage.
• Foster a high-performance culture focused on teamwork, customer service, and continuous improvement.

Education, Knowledge, and Experience

• Bachelor's degree in Operations Management, Engineering, Business Administration, Technical Management, or a related field preferred.
• Proven leadership experience managing workshop, service, manufacturing, repair, or technical operations.
• Strong understanding of operational planning, quality systems, safety programs, and continuous improvement methodologies.
• Demonstrated ability to lead teams, manage budgets, and drive organizational change.
• Excellent communication, analytical, problem-solving, and organizational skills.
• Experience with ERP systems, workshop management tools, and digital performance reporting preferred.

Travel & Location

• This is an Onsite role with up to 10% Travel.

Why work at JBT ...

We are committed to our employees and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities.

We seek to understand and include diverse perspectives and cultures enjoying collaborative working across our global teams to deliver world-class projects.

We foster growth as we courage you to challenge yourself and others, staying curious and dreaming big as you feed your growth here at JBT Marel.

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging are fundamental values to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business

imperative.

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.

All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.

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