IG
GA- DPH Ivanti Developer
IMCS Group Inc
Location not stated
Remote
3 weeks ago
- ITIL
- ServiceNow
- Jira Service Management
- REST API
- JSON
- SQL
- SSRS
- Acceptance Testing
- Agile
- CI/CD
- JavaScript
- Scrum
- Devops
3 weeks ago
Short Description:
Under broad supervision, configures, customizes,
enhances, and supports the Ivanti Neurons for ITSM platform
Complete Description:
Job Summary
(paragraph or summarized statement about the position):
Under broad supervision, configures, customizes,
enhances, and supports the Ivanti Neurons for ITSM platform. Works with
business users, Client teams, and project stakeholders to translate
service-management requirements into workflows, business rules, forms,
automation, integrations, dashboards, reports, and service catalog solutions.
Supports testing, releases, production deployment, troubleshooting,
documentation, and ongoing platform operations using ITSM/ITIL practices.
Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC,
Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.
Job Duties
and Responsibilities (overall tasks and expectations of the position):
- Collaborate with business users
and technical stakeholders to understand, document, and translate
requirements into scalable ITSM solutions.
- Configure, customize, and
enhance Ivanti workflows, business rules, forms, layouts, business
objects, dashboards, reports, and automation.
- Develop and support Service
Request, Service Catalog, Incident, Change/Release, and Knowledge
Management modules and related platform capabilities.
- Build and support integrations
using REST APIs/JSON and other supported integration methods;
troubleshoot data, workflow, and platform issues.
- Develop service-management
reporting, analytics, and operational dashboards; use SQL for reporting
and troubleshooting, with SSRS experience preferred.
- Prepare and maintain technical
documentation, including configuration documentation, workflow diagrams,
deployment instructions, and change/release notes.
- Support system testing, User
Acceptance Testing (UAT), demonstrations, environment promotion,
production deployment, post-production validation, and support.
- Participate in Change Advisory
Board (CAB) activities and take ownership of ITSM platform change
requests through implementation and closure.
- Work closely with PM, BA, QA,
and development team members in an Agile/CI/CD delivery model, including
two-week sprint cycles and coordinated module development.
- Perform other assignments as
required.
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Minimum
Qualifications (based on the job code):
- At least two (2) years of
hands-on experience configuring, developing, or supporting an enterprise
ITSM platform.
- Experience configuring
workflows, business rules, forms, service catalog items, reports,
dashboards, and automation.
- Working knowledge of
JavaScript, SQL, REST APIs/JSON, workflow management, and
low-code/no-code configuration principles.
- Understanding of ITSM/ITIL
processes, including Incident, Service Request, Change/Release,
Knowledge, and Service Catalog management.
Qualifications
(based on the needs of the position):
- Hands-on experience with Ivanti
ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the
Ivanti object model.
- Comparable
development/configuration experience with ServiceNow, BMC, Jira Service
Management, or ManageEngine ServiceDesk Plus.
- Experience with project/package
development, version management, environment promotion, and release
practices for low-code platforms.
- Strong SQL skills; experience
with SQL Server Reporting Services (SSRS) is preferred.
- Experience working in
Agile/Scrum, CI/CD, or DevOps delivery models.
- ITIL certification is
preferred.
Additional
competencies
- Strong analytical,
troubleshooting, and problem-solving skills.
- Strong written and verbal
communication and stakeholder coordination skills.
- Ability to collaborate
effectively with business users, PMs, Client, QA, developers, vendors, and
technical teams.
- Ability to manage multiple
priorities, document solutions clearly, and work independently within
established delivery standards.
Other
Information (various scheduling options, standard office hours, travel
required, etc):
- This is a remote position; the
candidate is expected to collaborate with the team and participate in
scheduled meetings and discussions.
- Standard work hours are 8:00 AM
- 5:00 PM.
- The position may require
coordination during major system releases, production deployments,
outages, or other critical platform events.
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EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
GA- DPH Ivanti Developer · IMCS Group Inc