IG
GA DPH- IT EHR Enterprise Business Analyst 3
IMCS Group Inc
Location not stated
3 weeks ago
- HL7
- EHR
- HIPAA
- Windows
- Jira
- REST API
- Postman
- Swagger
- AWS
- Azure
3 weeks ago
Short Description:
Under broad supervision, analyzes customer business needsand participates in the planning, design and implementation of new or enhancedsystems. May act as a team or project leader.
Complete Description:
Entry Qualifications
Bachelor's degree in a related field from an accredited
college or university AND Two years in a related supervisory position OR Associate’s
degree in a related field from an accredited college or university AND Three
years of related experience, Two years of which in a related supervisory
position OR Two years of experience at the lower-level IT Enterprise Busi
Analyst 2 (ITP181) or position equivalent.
Responsibilities:
- Work closely
with the development team to ensure seamless integration and support of
HL7 standards.
- Manage and
maintain EHR and practice management systems, ensuring they are
functioning optimally and securely.
Collaborate with stakeholders, including clinical staff,
technical staff, program staff, administrators, and developers, to gather and
document business requirements for the EHR system.
Provide ongoing support for the EHR system, including
managing updates, troubleshooting issues, and ensuring data accuracy and
security compliant with HIPAA standards.
- Collaborate
with developers and administrators to resolve technical issues and enhance
platform performance.
- Perform regular
system updates, patches, and backups to ensure data integrity and system
reliability.
- Provide
technical support to end-users, by interfacing with vendor Support Teams
to address issues related to software promptly.
- Assist trainers
with training programs for clinic staff to ensure efficient use of the EHR
system.
- Analyze
clinical workflows and processes to identify opportunities for
optimization and improvement within the EHR system.
- Generate and
analyze reports to support clinical and administrative decision-making.
- Provide
advanced Windows troubleshooting and support for our software and cloud
platform.
- Communicate
effectively with internal and external customers to understand their
issues and provide timely solutions.
- Compose clear
and detailed JIRA tickets for developers and administrators.
- Ensure the
security of IT systems and data, adhering to best practices and company
policies.
- Utilize
available tools like REST APIs, Postman, and Swagger for testing and
documentation purposes.
- Stay updated on
the latest industry trends and technologies to provide innovative
solutions.
EXPERIENCE
- Minimum of 3-5
years of experience supporting EHR and Practice Management systems in a
medical clinic or similar healthcare setting.
- Proven
experience in system implementation, configuration, and support.
EDUCATION:
- Bachelor’s
degree in information technology, Computer Science, or a related field OR
Minimum of 2 years of experience working with Hospital IT or equally
complex systems
Knowledge, Skills and Abilities:
- Strong
problem-solving skills and attention to detail.
- Proficiency in
HL7 and IT security best practices is preferred.
- Customer-focused
mindset with a commitment to providing high-quality support.
- Experience with
cloud platforms (e.g., AWS, Azure) and supporting software applications.
- Excellent
communication skills, both written and verbal.
- Ability to
explain technical issues to non-technical stakeholders effectively.
- Experience with
issue-tracking software.
- Strong
interpersonal skills and the ability to work collaboratively in a team
environment.
- Availability to
work on-call or during off-hours as needed to support hospital IT
operations.
- Adaptability
and a proactive approach to problem-solving.
- Advanced
knowledge of Windows operating systems.
- Experience with
networking, including installation, configuration, and management of
networks is preferred.
- Proficiency
with ticketing systems like JIRA and Ivanti for issue tracking and ticket
management.
- Understanding
of IT security tools and protocols.
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
GA DPH- IT EHR Enterprise Business Analyst 3 · IMCS Group Inc