IG
GA DHS Senior Salesforce Technology Specialist
IMCS Group Inc
Location not stated
Senior
11 months ago
- Salesforce
- Salesforce Platform
- Apex
- Visualforce
- LWC
- Change Management
- Service Cloud
- CMS
- Lightning Web Components
- SOQL
- Devops
- SOAP
- CI/CD
- Jenkins
- Copado
- Gearset
- Salesforce CRM
11 months ago
Short Description:
A Senior Salesforce Technology Specialist
is a highly technical and strategic role focused on managing and
optimizing the Salesforce platform.
Complete Description:
The resource will be responsible in developing customization,
automation, and user experience enhancements, while also collaborating with
stakeholders to define requirements and ensure smooth system operations. The
resource is responsible for the end-to-end implementation and administration of
Salesforce, including user management, security, and integrations.
Key Responsibilities of a Senior Salesforce Technology
Specialist: (Administrator/Developer/Architect):
- Platform
Administration and Management:
Administering and maintaining the Salesforce platform,
including internal/external user management, data management, and system
security.
- Customization and Configuration:
Customizing Salesforce to meet specific business needs,
including creating custom objects, fields, validation rules, approval processes
and flows.
- Process Automation:
Developing automated processes to streamline functionality
flow and enhance efficiency.
- Integration and Development:
Facilitating integration between Salesforce and other
systems, and potentially contributing to development efforts using APEX/Visualforce/Platform vents/LWC.
- User
Support and Training:
Providing technical support, troubleshooting, and end-user
training.
- Strategic
Planning and Optimization:
Collaborating with stakeholders to define business
requirements and design strategic improvements in Salesforce.
- Staying
Current with Salesforce Best Practices:
Keeping up-to-date on the latest Salesforce releases and
best practices.
- Documentation
and Change Management:
Creating and maintaining documentation for Salesforce
processes and changes, and assisting with change management.
Key Responsibilities:
- Administer
and maintain Salesforce platform (Service Cloud, Experience Cloud,
Knowledge, CMS), including user setup, profiles, roles, permission
sets/groups, and security sharing settings.
- Manage
and improve custom objects, page layouts, flows, validation rules,
reports, dashboards, and process automation.
- Lead
Salesforce system upgrades, data imports/exports, deduplication efforts,
and system integrations.
- Collaborate
with business stakeholders to gather requirements, design solutions, and
implement enhancements that drive business value.
- Design
end-to-end Salesforce architecture solutions across Service Cloud,
Experience Cloud, Content Management and other platform products.
- Maintain
Lightning Web Components, Meta Data Types, Flows, Flow actions, Sites, apex
triggers, classes, Aura components, API versions etc.
- Provide
technical leadership on Salesforce initiatives, including complex
integrations, custom development, and third-party solutions.
- Develop
and maintain architectural documentation, data models, and integration
diagrams.
- Translate
business requirements into scalable, future-proof Salesforce solutions by
maintaining high level of security across the platform.
- Evaluate and recommend tools and
technologies from Salesforce AppExchange and external vendors.
- Develop
and maintain Salesforce development best practices including Apex, LWC/Aura
components, SOQL, and DevOps pipelines.
- Implement
complex business logic, custom UI components, and integrations with
external services (using REST/SOAP APIs).
- Lead
deployment processes across sandboxes and production using CI/CD tools
(e.g., Salesforce DX, Jenkins, Copado, Gearset).
- Maintain
version control and branching strategies based on the available salesforce
environments.
- Ensure
test coverage, perform code reviews, and manage release cycles.
- Collaborate
with business stakeholders, product owners, developers, and administrators
to drive architectural decisions and platform governance.
- Lead
code reviews and ensure adherence to security, scalability, and
performance standards.
- Stay
current on Salesforce releases, new features, and industry trends to
continuously improve platform capabilities.
- Provide
guidance on Salesforce Center of Excellence (CoE) practices, including
design standards, technical governance, and data stewardship.
- Serve
as the point of contact for Salesforce-related support, troubleshooting,
and escalations.
- Maintain
system documentation, training materials, and standard operating
procedures.
- Participate
in or lead projects involving Salesforce development, integration, and
deployment.
- Collaborate
with client stakeholders to define requirements, and deliverables, and set
and handle expectations.
- Translate
business requirements into well-architected solutions that best leverage
the Salesforce platform.
- Lead
technical design sessions; architect and document technical solutions
aligned with client business objectives; identify gaps between client's
current and desired end states.
- Provide
oversight and governance of Salesforce projects.
- Follow
and help define coding standards. Lead code reviews during projects to
ensure quality and appropriate design patterns are followed.
- Handle
the technical delivery of custom development, integrations, and data
migration elements of Salesforce implementation.
- Maintain
a target billable utilization aligned to the role.
- Ability
to understand a project and deep dive to debug issues.
- From
time-to-time, the architect may be expected to partake in other pre-sales
activities such as discovery and technical deep-dive sessions,
Proof-Of-Concept (POC) development with prospects.
Candidate Qualifications:
·
Extensive experience designing Salesforce
applications, preferably for Government clients.
·
Experience in Salesforce CRM with Government
Cloud, Service Cloud, Experience cloud meeting security, compliance and
efficiency.
·
Deep knowledge of Salesforce architecture,
integrations and best practices
·
Proven ability to meet cybersecurity and
non-functional requirements.
·
Strong problem solving and communication skills.
·
References from similar projects in the last
projects.
·
Salesforce certifications preferred.
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
GA DHS Senior Salesforce Technology Specialist · IMCS Group Inc