Application Support Engineer

Job Type: Full-Time
Work Arrangement: [Remote]
Location: This is available for Mexico, Dominican Republic and Panama
English Level: Intermediate–Advanced (B2+)

About the Role

Support Services Group is looking for anApplication Support Engineer to join our team and provide technical support for production applications and systems.

The ideal candidate will have a solid understanding ofHTTP, REST APIs, basic SQL, and web troubleshooting, along with strong communication and documentation skills. This role is focused on monitoring and troubleshooting production issues, identifying root causes, and clearly documenting findings and resolutions.

Key Responsibilities

• Monitor and triageproduction issues and application-related incidents.
• TroubleshootHTTP and browser-related issues using browser Developer Tools.
• PerformAPI testing and troubleshooting using Postman.
• Run basicSQL queries to validate and investigate application data.
• Analyze issues and identify potential causes or patterns.
• Review and interpret basiclogs and error messages when troubleshooting.
• Document technical findings, troubleshooting steps, and resolutions clearly.
• Communicate technical issues and findings effectively with internal teams and stakeholders.
• Follow established troubleshooting and escalation processes.
• Collaborate with other technical teams when issues require additional investigation.

Required Qualifications

• Solid understanding ofHTTP fundamentals andREST APIs.
• Basic knowledge ofSQL and ability to run queries for data validation and troubleshooting.
• Hands-on experience usingPostman for API testing.
• Experience troubleshooting web or application issues usingbrowser Developer Tools.
• Strong written and verbalEnglish communication skills.
• Strong analytical and problem-solving skills.
• Ability to clearly document technical findings and troubleshooting activities.
• Ability to work independently while collaborating effectively with technical teams.

Nice to Have

• Familiarity with application and systemlogs.
• Basic understanding ofJSON.
• Familiarity with authentication concepts such astokens, API keys, or basic authentication.
• Previous experience inApplication Support, Technical Support, Production Support, or a similar role.
• Familiarity with incident management and troubleshooting processes.

What We're Looking For

We are looking for someone who isanalytical, detail-oriented, and comfortable troubleshooting technical issues. You don't need to be a software developer, but you should be comfortable working with APIs, basic SQL queries, browser tools, and technical documentation.

Strong communication skills are essential, particularly the ability toexplain technical findings clearly and document issues accurately.