FSQ Specialist (Days)

Job Summary:

The Food Safety & Quality Specialist is responsible for managing organization and maintenance of the QA department documentation, including related data in Microsoft Team’s, SharePoint, Microsoft Excel/Word, Trace Gains, Devex, Intelex, and Oracle. Additionally, this position collaborates with suppliers, co-packers, and customers to ensure that the most current and accurate information is available for the FSQ Manager. 

The FSQ Specialist works in concert with the FSQ Manager to help with FSQ-related issues such as customer complaints, internal quality issues and special projects as directed.

Essential Functions of the Job:

• Responsible for all data entry related to FSQ processes.
• Complete new product set-up documents/Specifications.
• Upload customer compliance documents to respective data portals.
• Lead the site sensory program.
• Review and approve food safety and quality documentation (includes COA data) for completeness.
• Manage Facility Document Management System alongside FSQ Supervisors
• Drives improvement to streamline and implement effective data entry and information management processes within the food safety and team as well as the overall FSQ team.
• Manage all product sample shipments / R&D sample requests to customers as well as 3rd party labs for testing for internal/external requirements.
• Compile and report food safety & quality monthly KPI’s to Corporate FSQ and FSQ Manager.
• Manage HOLD Program ensure compliance with SunOpta’s Control of Non-Conforming Policy.
• Assists in management and collection of documents for certifications (organic, Kosher, etc.).
• Provides oversight and compliance with Incoming Material COA requirements.
• Escalates and utilizes the supplier non-conforming database (Intelex) to communicate non-conformances.
• Works with FSQ Manager and FSQ Supervisor to resolve specific food safety or product quality issues with suppliers and co-packers through product retrieval and shipping support.
• Takes on advanced roles and responsibilities including special projects as assigned.
• Investigating customer complaints and driving root cause determination.
• Participate in Facility GMP audits of critical food safety/quality activities in the facility.
• All other duties, as assigned.

Supervisory Responsibilities:

• May directly manage elements of the FSQ team at the discretion of the site FSQ Manager and Plant Director
• Key role is as the plant quality data collection and integration resource for the site

Minimum Qualifications:

• Associate degree in a scientific field and previous experience in Manufacturing
• Two to five years’ related experience and/or training; or equivalent combination of education and experience

Preferred Qualifications:

• Bachelor's Degree; preferable in a scientific field
• Experience in a food manufacturing environment
• Prior Food Company FSQ experience/internship

Knowledge and Skills:

• Comfortable with data maintenance activities and repetitive data entry
• Strong analytical and problem-solving skills
• Sound administrative and computer skills
• Analytical thinking and the ability to articulate verbally and written to all levels of management are essential
• Self-directed, assertive, and results driven
• Outstanding verbal, written, multi-tasking and presentation skills

Additional Considerations:

• The role will be located at the SunOpta Plant in Allentown, PA.
• Shift: Mon – Fri (Days)
• Relocation or international remote working arrangements (outside of the US) will not be considered.