Front Office Task Force Leader

This is a rovingTask Force Leadership position working at various properties as assigned, requiring extensive travel. On assignment, this role reports to the on‑property designated Executive Committee Member (e.g., Director of Rooms or General Manager) with a dotted line to Corporate Director of Rooms. The Rooms Manager provides operational leadership, coverage, and consistent communication with the OSC as directed.

Job Purpose: Responsible for supporting the management of Rooms Division functions in accordance with hotel standards. Assists in overseeing Front Office, PBX Operator, Night Audit, Guest Services, Loyalty, Concierge and Valet (where applicable). 

Essential Job Functions:

• Able to provide coverage for Director of Front Office, Front Office Manager, Guest Service Manager and other Rooms Operation management needs
• Responsible for all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff
• Ensure proper posting of staff, grooming standards, Moments of Service and Power of Engagement standards are being followed
• Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
• Familiar with the Omni Hotel & Resort related computer system for training and trouble shooting.
• Ensure 100% compliance with all Omni Standards, Policies and Procedure; to optimize efficiency and productivity.
• Provide training and development opportunities and leads to 4-star guest service and compliance with Omni Standards.

Qualifications:

• Requires candidate to be traveling 100%, based remotely
• Willingness to work flexible hours during peak periods
• Minimum three years of experience in Front Office leadership within a luxury hotel.
• Previous Omni Hotel and Resort experience preferred

• Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
• Strong understanding of forecasting, budgeting, scheduling, productivity, and P&L understanding

• Knowledge of Property Management Systems and related computer programs, Opera Cloud experience preferred.