Front Office Manager - QT Gold Coast

About EVT:QT Gold Coast is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

About the Role
As Front Office Manager, you’ll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations. You’ll coordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a strong focus on leading the Front Office team, managing front-of-house operations and driving profitability across departments.

Key Responsibilities

• Lead the daily operations of the Front Office and Reservations departments to deliver seamless guest experiences and efficient team performance
• Act as Manager on Duty in the absence of senior management, monitoring hotel security and ensuring compliance with WH&S, company policies and grooming standards
• Maintain a lobby presence during VIP and group arrivals
• Maximise occupancy and room rates through strategic planning and collaboration, fostering a sales culture that promotes up-selling and cross-selling
• Manage staffing and control departmental expenses to meet operational needs and budget targets, preparing monthly reports to support financial controls with senior leadership
• Recruit, train and develop staff, conducting reviews, recognising achievements and supporting career growth

What You’ll Bring

• A strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue
• Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams
• Demonstrated ability to manage departmental budgets, control costs and monitor financial performance
• Experience managing guest feedback channels, resolving complaints and driving continuous service improvement
• Skills in workforce planning and rostering, ensuring cost-effective staffing aligned with operational needs

How You Work

• Inclusive leader: values diverse perspectives; builds belonging.
• Hands-on and non-hierarchical: leads from the front.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Apply Now
Join QT Gold Coast and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Apply online now and submit your CV. You’ll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.