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Front Office Application Support Analyst
ICONMA, LLC
- 🇺🇸 United States
- On-site
- 21 hours ago
- $43.52 – $47.51 / hour
- Jira
- Confluence
- Python
- SQL
- Risk Management
- Equity
21 hours ago
Responsibilities:
- The Front Office Application Support Analyst will join the Global Derivatives Support team and provide front-office application support to derivatives traders across the Commodities, Equity, and Rates desks.
- The role operates within a global follow-the-sun support model.
- Provide L2/L3 production support to desk traders, resolving incidents within agreed service-level targets.
- Configure monitoring and track Start of Day, intraday, and End of Day processes.
- Investigate and resolve batch job failures and downstream data-feed issues.
- Analyze straight-through processing (STP) breaks, market data issues, and reference data discrepancies.
- Raise and manage Jira tickets, partnering with Development and Business Analysis teams to drive fixes through resolution.
- Support application releases and maintain accurate Confluence documentation.
Requirements:
- What does the LOB do: The LOB provides derivative application support - The team supports users across New York, Toronto, London, and APAC using a global support model.
- How many years of experience: 3+ years
- Hands-on experience configuring and supporting ITRS Geneos and automation skills (ex. Python) – 3+ years
- Strong SQL skills, including writing queries to investigate and troubleshoot data issues – 3+ years
- Production or application support experience within finance or capital markets – 3+ years
- Experience with AutoSys or another enterprise job scheduler – 3+ years
- Understanding of the trade lifecycle and straight-through processing (STP) – 3+ years
- Front-office trading support experience.
- Knowledge of derivatives across commodities, equity, or rates.
- Experience with Murex, OpenLink Endur, or a comparable trading and risk management platform.
- Strong written and verbal communication skills.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Front Office Application Support Analyst · ICONMA, LLC