Front of House Supervisor

Location:  Sandford Station Retirement Village

Salary:  £28,489 - £31,590

Hours:35

Working Pattern:9am – 4.30pm - Alternate weekends with Tuesday off every week

The Role:

At St Monica Trust, we’re a Bristol-based charity supporting older people to live fulfilling, independent lives. Food and hospitality play a vital role in this, bringing people together, supporting health and wellbeing, and creating moments residents look forward to every day.

Join our catering and hospitality team and help create enjoyable dining experiences for our residents in a warm and welcoming environment.

This isn’t typical high-pressure hospitality. Instead, you’ll be part of a friendly, supportive team where you can take pride in your work, build meaningful relationships with residents, and enjoy a better work-life balance.

What You'll Be Doing:

• Act as first point of contact for the restaurant, and for events and conferences - to suit the relevant target audiences
• Support the Head Chef by overseeing the day-to-day operations of the village restaurants/cafés, responsible for quality control and ensuring high standards are met and delivered by all staff. Problem solving and troubleshooting customer/visitor concerns escalated by the Head Chefs (Village)
• Ensure high standards are consistently met – cleaning areas, preparing food/drinks when required, coordinating staffing rota and maintaining high levels of hospitality
• Maintain a continuous restaurant stock and rotation; ensure facilities and equipment are safe and well maintained – reporting faults via set systems as necessary
• Build strong relationships with a range of stakeholders - including customers, colleagues, residents and their families
• From time to time deputise for the Restaurants Manager and support the recruitment/induction of new members of the hospitality team
• Advocate and role model best practice in Health and Safety, Food Handling and Hygiene

About You:

We’re looking for someone who can demonstrate the following key skills and requirements:

Essential:

• Basic Food Hygiene qualification
• Diploma (or NVQ) level 2 Catering/Food Service or equivalent
• Working within a busy and fast paced Restaurant environment
• Stock taking and ordering
• Food hygiene and health and safety legislation and best practice
• Good standard of IT skills including Microsoft Excel, Word, Outlook
• In depth understanding of nutrition and dietary requirements
• Evidence of some delegation skills and managing complaints/queries effectively

Desirable:

• Working with older people or people living with disabilities, communication or memory difficulties

Why Join St Monica Trust:

• Enjoy a better work-life balance with more predictable hours
• Work in a calm, welcoming environment, not a high-pressure kitchen
• Be part of a purpose-driven charity supporting older people
• Create meals that genuinely make a difference to residents’ wellbeing
• Join a stable, supportive team with low turnover
• Access training and development opportunities

In Return You’ll Receive:

• Industry leading salary
• Flexible working for a better work/life balance. No split shifts.
• Workplace pension scheme with up to 7.5% employer contribution
• 23 days holiday (plus bank holidays) plus extra after 5 years
• Tailored ongoing learning and development opportunities to grow your skills, confidence, and career.
• Cost of living support: Free employee retail discounts platform
• Stream for flexible pay
• Credit union savings and loans
• Subsidised meals
• Subsidised pool and gym
• Employee Assistance Programme and well-being support
• Free flu vaccinations
• Long service awards
• Refer a Friend bonus scheme
• Cycle to Work scheme •Free uniform
• Free parking and much more.....

Additional Information:

• Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.
• Duties must be carried out in compliance with current UK GDPR and with St Monica Trust’s Confidentiality and Data Protection Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application

Salary Ranges:

Time Type:

If you have any queries please email our Recruitment Team - people@stmonicatrust.org.uk