Front Desk Staff

Planet Fitness - Excel Fitness

🇺🇸 United States
On-site
Staff / Principal
66 months ago

66 months ago

Job SummaryAllGym Staffwill be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities -Greet members, prospective members and guests, providing exceptional customer service.-Responsibilities could include:

Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Detailed cleaning in all areas of the facility.

Qualifications/Requirements -Customer service background preferred.-Basic computer proficiency.-Upbeat and positive attitude!-Punctuality and reliability is a must.-Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.-Strong listener with the ability to empathize and problem solve.-Demonstrate diplomacy in all interactions while using appropriate behavior and language.-High School diploma/GED equivalent required.-Must be 18 years of age or older.Physical Demands -Continual standing and walking during shift.-Continual talking in person or on the phone during shift.-Must be able to occasionally lift up to 50 lbs.

Front Desk Staff · Planet Fitness - Excel Fitness

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