Front desk phone operator

Position: PBX Operator
Department: PBX
Purpose: To direct and assist guests and associates with communication needs in accordance with Omni Standards.

Reports To: FOM/AFOM

ESSENTIAL FUNCTIONS

Answer console.

Direct phone calls to appropriate personnel.

Assist all guests and associates.

Omni Prompt Response Help Line.

Process incoming guest faxes and notify Guest Services.

Handle wake-up calls.

Monitor Fire Panel and Life Safety Devices.

Report any 911 calls to Loss Prevention, Manager on Duty, and Front Office Manager.

Report any trouble with the Fire Panel to Loss Prevention, Engineering, Manager on Duty, and Front Office Manager.

Perform all other duties as requested by management.

TOOLS AND EQUIPMENT

Telephone and keyboard

Pen/pencil

Calculator

Base radio

Computer and printer

File folders and filing cabinet

Facsimile machine

WORKING ENVIRONMENT

Interior of hotel, in normal office conditions.

AVAILABILITY

Please indicate your availability:

AM Shift

PM Shift