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Front Desk & Operations Coordinator
Clayton Services
- 🇺🇸 United States
- Hybrid
- 2 months ago
- point of sale
- Canva
- Notion
- CRM
2 months ago
This position is ideal for someone who is personable, organized, comfortable with sales, and enjoys building relationships with customers in an energetic, family-oriented environment.
Job Type:Temp-to-Hire
Pay Rate: $16.00/hour
Schedule:Monday - Friday, 9:00 AM - 1:00 PM
Location:Houston Heights; 100% onsite
Front Desk & Operations Coordinator Responsibilities:
- Serve as the primary point of contact for clients and families, providing a friendly and welcoming experience upon arrival.
- Manage front desk operations, including client check-in, registrations, payments, scheduling, and general inquiries.
- Promote memberships, packages, services, and add-ons to prospective and existing clients.
- Follow up with clients regarding membership renewals, expiring packages, available bookings, and other opportunities to increase engagement.
- Maintain regular communication with existing clients through phone, text, and email to strengthen relationships, encourage retention, and proactively address concerns.
- Track membership sales, conversions, client outreach, and other activity and provide regular updates to management.
- Respond promptly and professionally to incoming phone calls, emails, booking questions, and general inquiries.
- Assist with coordinating birthday parties, private events, and other special activities.
- Support the execution of promotions, membership offers, marketing initiatives, and client engagement campaigns.
- Maintain accurate client and scheduling information within the studio management system.
- Help ensure the front-of-house area remains organized, stocked, clean, and welcoming.
- Collaborate with studio leadership to identify opportunities to improve the client experience, increase retention, and drive revenue.
- Excellent interpersonal and customer service skills with the ability to build relationships with both adults and children.
- Comfortable working in a sales-oriented environment with membership, revenue, and retention goals.
- Confident initiating conversations about memberships, packages, upgrades, and additional services.
- Strong organizational and multitasking abilities with excellent attention to detail.
- Professional written and verbal communication skills.
- Comfortable communicating with clients through phone, email, and text.
- Ability to learn and effectively use scheduling, registration, and point-of-sale systems such as Walla or similar platforms.
- Comfortable utilizing modern productivity and technology tools, including AI tools, Canva, and Notion.
- Self-motivated and proactive with the ability to identify client needs and follow through without constant direction.
- Friendly, energetic, dependable, and comfortable working in a family-focused environment.
- High school diploma or equivalent required.
- Previous customer service experience in a retail, fitness, hospitality, recreation, childcare-adjacent, or similar customer-facing environment preferred.
- Previous membership sales, retail sales, upselling, or other goal-oriented sales experience is highly preferred.
- Experience using scheduling, registration, CRM, or point-of-sale software is a plus.
Front Desk & Operations Coordinator · Clayton Services