Front Desk Floater

Front Desk Floater

William Douglas Management is seeking a dependable, customer-focused part-time Front Desk Floater to provide on-call, as-needed coverage at Adesso Homeowners Association. Reporting to the Community Manager, this position covers staff absences and scheduling gaps on weekdays and weekends.

This position does not have a fixed or recurring schedule, and no minimum number of hours or shifts is guaranteed. The floater will be contacted as coverage needs arise, which may include short-notice requests.

Shifts That May Require Coverage

• Monday–Friday: 7:00 a.m.–3:00 p.m. or 3:00 p.m.–11:00 p.m.
• Saturday–Sunday: 8:00 a.m.–4:00 p.m. or 4:00 p.m.–midnight.

Key Responsibilities

• Monitor the front desk and lobby, helping maintain a welcoming and secure environment.
• Greet and assist homeowners, residents, visitors, and service providers professionally.
• Follow building access procedures and accurately log visitors, packages, and other deliveries.
• Answer phone calls, document resident requests and concerns, and coordinate appropriate follow-up.
• Conduct building walkthroughs during assigned shifts and report maintenance or security concerns to the Community Manager.
• Communicate relevant updates and outstanding matters to incoming staff.

Qualifications

• Two or more years of customer service, reception, hospitality, or related experience preferred.
• Prior experience working directly with clients, residents, or guests required.
• Friendly, professional demeanor and a strong customer service focus.
• Sound judgment, conflict-resolution skills, attention to detail, and excellent follow-through.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and Microsoft Windows.
• Punctuality, dependability, and reliable attendance for accepted shifts.
• Flexible availability to provide weekday and weekend coverage as needed.

Applicants should specify their availability for the shifts listed above and their ability to accommodate short-notice coverage requests.