Fraud & Payments Executive

Main Responsibilities & Accountabilities Include: 

• Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.
• Chargeback defence, highlighting any observations made during this process
• Perform on-going due diligence review for customer card or personal details changes
• Primary Manual Payments approvals for chaps & transfers
• Manage duplicate accounts and ensure terms and conditions are adhered too
• Omnichannel fraud screening
• Screen and approve withdrawals
• Initial review of missing payments queries, escalating when it’s not user error/ARN related
• Assisting with ad hoc fraud queries or department requirements
• Providing responses to customers payment related/KYC emails within the departments SLA’s
• Validate customers (where required) by gathering all KYC documents and in line with procedures
• Whitelisting devices and review of any linked accounts
• Reviewing Iocation related user queries, email alerts and daily breaches on device count
• Completing potential VIP account checks in line with the policy
• Work closely with Customer Operations providing support when needed through multiple channels
• Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures
• Monitor transactions and report any observations made
• Keep up to date with fraud trends and patterns
• Manage accounts’ financial evolution and changes in patterns with the view of mitigating risks and improve potential value
• Conducting outbound calls

Qualifications

• Experience within a customer service environment and/or fraud analysis
• Relevant experience within an online environment either with an operator or payments company or other relevant company
• Experience of working to strict fraud prevention related goals and objectives
• Experience of working with other operational departments
• • Strong proficiency in Microsoft Office Suite.
• Relevant qualifications would be a distinct advantage