DS
Fraud Operations Specialist
Damco Solutions Inc
🇺🇸 United States
On-site
11 months ago
11 months ago
- Location: St. Petersburg, Florida (On-Site)
- Duration: 3-6 Months (Contract)
- Start Date: 12/1/2025
- Rate:~$85/hr.
We are looking for two strategic and hands-on Fraud Operations Specialists to work on-site at our St. Petersburg, FL office. The resource will be responsible for conducting a comprehensive review of our current fraud operations, designing and implementing process improvements, and developing a robust training and talent management framework. This role is ideal for a proactive problem-solver with deep expertise in fraud analytics and operations who can drive change and deliver measurable results.
Scope of Work & Key Deliverables
The consultants provided will be expected to accomplish the following phases of work:
Phase 1: Process Review and Optimization
- Conduct a comprehensive review of existing fraud operations processes.
- Identify gaps, inefficiencies, and potential improvement areas.
- Develop detailed recommendations for streamlining processes.
- Create a high-level plan for process improvement.
- Develop metrics and KPI tracking mechanisms.
- Deliverable: Comprehensive review report with recommendations and KPI framework.
- Collaborate with our internal team to develop a prioritized implementation roadmap based on the expected benefit/impact of opportunities identified in Phase 1.
- Develop detailed implementation plans for each high-priority opportunity.
- Deliverable: Prioritized roadmap and detailed implementation plans.
- Assess current training programs and identify knowledge gaps.
- Design and develop a comprehensive training curriculum.
- Conduct a skills gap analysis for the current team.
- Develop talent development strategies.
- Design performance evaluation criteria specific to fraud analytics and operations.
- Deliverable: Comprehensive training curriculum, skills gap analysis report, and talent development strategy document.
- 5+ years of experience in fraud operations, fraud analytics, or a related field, with a proven track record of process improvement.
- Prior experience in a consulting or internal project-based role is highly desirable.
- Demonstrated expertise in mapping processes, identifying inefficiencies, and designing optimized workflows.
- Strong experience in developing and implementing KPIs and performance metrics.
- Proven ability to design and deliver effective training programs and conduct skills assessments.
- Excellent analytical, problem-solving, and root-cause analysis skills.
- Outstanding communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
- Self-motivated, able to work independently, and manage a project from discovery to implementation.
- Profiles must clearly demonstrate relevant experience in fraud operations, process optimization, and training/ talent strategy development.
- Include a description of each consultant's role and responsibilities on this project.
- This is a full-time, on-site contract position for a duration of 3-6 months.
- Candidates must be located in or willing to relocate to the St. Petersburg, Florida area for the contract duration.
- All work will be performed at the client's office location.
Fraud Operations Specialist · Damco Solutions Inc