FR-SA3 - System Administrator - Level 3

FR-SA3 - System Administrator - Level 3
Location: Columbia, MD / Annapolis Junction, MD
Clearance Required: Top Secret/SCI with Active Full Scope Polygraph
3 Year Contract

Client is hiring two senior System Administrators. You’ll provide Tier 3 support for the implementation, troubleshooting, and maintenance of Information Technology systems in an on-site SCIF environment in the Columbia and Annapolis Junction, Maryland area. An active Top Secret/SCI clearance with Full Scope Polygraph is required prior to start.

This is a principal-level role managing IT system infrastructure and related processes, including day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices. The environment features large Linux/UNIX software deployments, clustered storage (Ceph), Kubernetes orchestrated containers, and configuration management tooling such as Puppet and Ansible.

Key Responsibilities

IT Systems Operations and Maintenance

• Provide support for implementation, troubleshooting, and maintenance of IT systems
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all client, server, storage, network, and mobile devices
• Manage the daily activities of configuration and operation of IT systems
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Tier 3 Problem Resolution and Escalation

• Provide Tier 3 problem identification, diagnosis, and resolution of problems
• Provide in-depth expertise in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Analyze and resolve complex problems associated with server hardware, applications, and software integration

Container and Storage Technology

• Administer large software deployments on Linux/UNIX systems
• Administer clustered storage solutions (e.g., storage appliances, Ceph)
• Administer Kubernetes orchestrated containers
• Apply system configuration management software (e.g., Puppet, Ansible)
• Apply change control and requirements tools (e.g., JIRA, Git)

Systems Configuration and Engineering

• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software
• Troubleshoot, maintain integrity of, and configure network components, and implement operating system enhancements to improve reliability and performance
• Support the design of systems, mission architecture, and associated hardware
• Apply a working knowledge and understanding of system administration interdependencies as part of a Service Oriented Architecture (SOA)

User Support

• Assist users in accessing and using IT systems
• Support Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution as needed

Qualifications

Education: Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional System Administrator experience may be substituted for a bachelor’s degree.

Experience: Fifteen (15) or more years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity.

Additional Required Qualifications

• Active TS/SCI clearance with Full Scope Polygraph, must be active prior to start
• Experience with container technology, including administering large software deployments on Linux/UNIX systems
• Experience administering clustered storage solutions (e.g., storage appliances, Ceph)
• Experience with Kubernetes orchestrated containers
• Experience with system configuration management software (e.g., Puppet, Ansible) and change control
• In-depth experience troubleshooting IT systems and providing Tier 3 problem resolution

Desired Skills

• Change control and requirements tools such as JIRA and Git
• Red Hat Enterprise Linux administration; RHCSA or RHCE certification
• Windows Server administration and virtualization (e.g., VMware)
• Scripting for automation (Bash, Python)
• Working knowledge of Service Oriented Architecture (SOA) interdependencies
• CompTIA Security+ or equivalent DoD 8570 baseline certification

Keywords / Required Skills

• Active TS/SCI Full Scope Polygraph
• Linux System Administration
• UNIX System Administration
• Kubernetes
• Ceph Clustered Storage
• Puppet or Ansible
• Tier 3 Support
• IT Infrastructure Management
• Container Technology
• Capacity Planning

Shift: Active TS/SCI Full Scope Polygraph, Linux System Administration, UNIX System Administration, Kubernetes, Ceph Clustered Storage, Puppet or Ansible, Tier 3 Support, IT Infrastructure Management, Container Technology, Capacity Planning

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.