Service Engineering

What you will be doing in the role of Service Engineering: 

Your responsibilities may include, but are not limited to: 

• On-site services including configuration, system installation, start-up services, system upgrades and preventative maintenance of process automation solutions 
• Support DCS or PLC code and graphics development
• Provide customized training for plant personnel 
• Provide telephone consultation on process automation problems 
• Follow through with customer maintenance contract work 

• Provide troubleshooting expertise to resolve process automation problems 

• Maintain sound working relationships with customer’s personnel in various functional departments, such as; engineering, purchasing and maintenance  

• Help maintain and follow ISO procedures 

• Maintenance of Lakeside support infrastructure including software/hardware installation of new equipment set-up 

• Provide a premier level of customer service 

• Handle all customer complaints immediately including participation in 24 hours emergency support rotation 

• Promote a team approach within Lakeside Process Controls Ltd. 

Knowledge and skills required for the role: 

• Engineering or Technologist degree in Chemical, Electrical, or related discipline 
• Knowledge of Foxboro, ABB, Allen Bradley or similar automation systems
• Previous experience with process control system implementation 
• Control, protection or shutdown system configuration or support experience 

• Experience with Microsoft Windows and Microsoft Office including Excel is required 

• Exposure to the process industry including Chemical and Specialty Chemical, Pulp and Paper, Refining, Power, Cogeneration (Power & Steam production), Pharma and Biotech, Food and Beverage 

• Knowledge of process control, reliability and instrumentation 

• Strong oral and written communication skills, report writing 

• Training and presentation skills 

• Project management skills 

• Personal credibility