Food & Beverage Assistant

Job Description
Position:           Food and Beverage Assistant
Department:   Food and Beverage Department
Reports to:     Department Manager / Manager on Duty

Delivering Outstanding Hospitality and Memorable Guest Experiences

At Midlands Park Hotel, we are passionate about creating exceptional guest experiences through outstanding service, great food, and genuine Irish hospitality. We are currently seeking enthusiastic, customer-focused and energetic Food & Beverage Assistants to join our team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, loves interacting with people, and takes pride in delivering excellent service. As a Food & Beverage Assistant, you will play an important role in ensuring every guest enjoys a welcoming atmosphere, attentive service, and an exceptional dining experience.

Midweek availability Monday - Friday with weekend availability ideal.

Main Duties
• To live to and embody the values of the business.
• Ensure that guests are seated and provided with menus and drinks promptly.
• Familiarise yourself with the menu and as much information about the food and beverage offering available
   in order to answer any questions guests may have.
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly
   and accurately.
• Ensure an efficient and safe delivery of all food and beverage orders in line with the guest expectations
   ensuring an exceptional level of service is always maintained.
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
• To take and receive payment for all food and beverage orders.
• To ensure F&B areas are tidied and cleaned to the required standards.
• To liaise with the Duty Manager during the day with regard to any irregularities
• To ensure effective communication with other departments in the Hotel
• To be responsible for the room service when required.
• To assist with the set up for functions
• To assist guests with any queries they may have.
• To promote a sense of team spirit within the F&B department and with all other departments
• To ensure all aspects of the food service and standards of presentation and service are maintained.
• To be observant of the food being served from the kitchen to ensure any problems are dealt with before
   reaching the guest.
• To establish and promote excellent relations with the guests ensuring their expectations are always met and
   leading the team by example
• To report daily to the Duty Manager, Manager or Supervisor with regard to service, comments and any
   other issues encountered.
• To assist guests with your knowledge of the menu and to take order accurately
• To assist with preparation of food service areas for service.
• To be competent in taking reservations and allocating tables when necessary.
• To assist in the preparation of table plans
• To ensure all work is carried out in a hygienic manner and that the work area has excellent hygiene
   standards.
• To demonstrate and promote our Vision, Mission and Values of the Midlands Park Hotel.
• To adhere to all health and safety regulations as set out in staff handbook.
• To participate in in all training provided by the company.

What's In It for You?

We believe that great people deserve great support and opportunities.

Benefits & Rewards

• Personal and Professional Development Opportunities including QQI Level 4, 5 and 6 programmes
• Leadership Development Programmes
• Emotional Intelligence, Lean Management and Personal Effectiveness Training
• Maternity Employer Contribution
• Paternity Employer Contribution
• Paid First Day of School Leave for Junior Infants
• Financial Wellbeing Planning
• Employee Assistance Programme
• Bike to Work Scheme
• Complimentary Meals While on Duty
• Discounted Rates at Sister Properties:
• Riverside Park Hotel
• Newtown Park Hotel
• Crown Quarter
• Team Engagement Events including:
• Summer Social Events
• Department Team Building Activities
• Team Christmas Lunch
• Annual Christmas Party

What Success Looks Like

In this role, you will:

• Live to and embody the values of Midlands Park Hotel which are:
  • Care
  • Always Getting Better
  • Doing The Right Thing
  • Energy & Drive
• Create memorable dining experiences through friendly, professional and attentive service.
• Develop a strong knowledge of our food and beverage offering.
• Ensure service standards, presentation and cleanliness are consistently maintained.
• Support a positive and collaborative team environment.
• Build strong relationships with guests and colleagues alike.
• Contribute to the smooth and efficient operation of the Food & Beverage Department.

About You

We are looking for a positive, energetic and customer-focused individual who enjoys working as part of a team and delivering exceptional guest experiences.

The Ideal Candidate Will Have:

• Previous experience in a Food & Beverage, restaurant, bar, café or hospitality environment is desirable but not essential.
• A passion for customer service and hospitality.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• The ability to work effectively in a fast-paced environment.
• Strong attention to detail and organisational skills.
• A willingness to learn and develop new skills.
• Flexibility to work part-time hours during weekdays. (only note if relevant)
• A positive attitude and strong team player mentality.

Reporting Structure

• Reports directly to theDepartment Manager and Manager on Duty.
• Works closely with colleagues across the Food & Beverage Department and wider hotel team.
• Supports the overall guest experience through effective communication and teamwork.

Key Areas of Responsibility

Guest Service Excellence

• Welcome guests warmly and ensure they are seated promptly.
• Present menus and provide guests with information regarding food and beverage offerings.
• Take food and beverage orders accurately and communicate them efficiently to the kitchen and bar teams.
• Deliver food and beverages safely and professionally while maintaining exceptional service standards.
• Assist guests with any queries, requests or special requirements.
• Promote a friendly and welcoming atmosphere that encourages guest satisfaction and repeat business.

Food & Beverage Operations

• Develop a thorough knowledge of menus, daily specials and beverage offerings.
• Ensure tables are set up correctly before service and cleared promptly after use.
• Prepare food and beverage service areas to the required standards.
• Assist with room service requirements when necessary.
• Support the setup and breakdown of meetings, functions and events.
• Ensure all aspects of food and beverage presentation meet hotel standards.

Cash Handling & Reservations

• Process guest payments accurately and efficiently.
• Assist with taking reservations and allocating tables when required.
• Support the preparation of table plans during busy periods or special events.
• Follow all hotel procedures relating to cash handling and guest billing.

Quality & Standards

• Maintain high standards of cleanliness, presentation and hygiene throughout all Food & Beverage areas.
• Be observant during service to ensure food quality and presentation meet guest expectations.
• Assist in resolving any guest concerns promptly and professionally.
• Report guest feedback and service issues to the Manager on Duty.

Health, Safety & Compliance

• Adhere to all Health & Safety regulations, hotel policies and food safety procedures.
• Ensure all work is carried out in a hygienic and safe manner.
• Maintain excellent hygiene standards within all service areas.
• Participate fully in all mandatory training programmes.
• Support a culture of safety, professionalism and continuous improvement.

Teamwork & Communication

• Foster positive working relationships within the Food & Beverage Department and across the hotel.
• Communicate effectively with colleagues and management to ensure smooth service operations.
• Promote a positive team culture and lead by example through professionalism and enthusiasm.
• Demonstrate and uphold the Vision, Mission and Values of Midlands Park Hotel.

Why Join Midlands Park Hotel?

At Midlands Park Hotel, our people are at the heart of everything we do. As a Food & Beverage Assistant, you will be part of a passionate and dedicated team that takes pride in delivering exceptional hospitality and creating memorable experiences for every guest.

If you enjoy working with people, thrive in a dynamic environment and are passionate about customer service, we'd love to hear from you.

Apply today and become part of the Midlands Park Hotel team.