Fleet Regional Operations Manager

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Job Description:

We are searching for the best talent for Fleet Regional Operations Manager

The Global Services (GS) Fleet Regional Operations Manager will be responsible for managing and coordinatingday-to-day fleet operations, which includesvehicle acquisition, maintenance, fuel management, driver issue resolution, compliance, risk management, andstakeholder management. The GS Fleet Regional Operations Manager will act as aliaison between Leasing Companies (LCs), Fleet Management Companies (FMCs), Original Equipment Manufacturers (OEMs), and internal Johnson & Johnson functions. A successful candidate will haveexpertise in fleet operations, exceptional communication skills, extensive knowledge of local markets’ fleet nuances, and a proven ability to manage relationships with external vendors.

Key Responsibilities

1.Manage and coordinatedaily fleet operational activities(e.g., vehicle delivery & return, maintenance, repairs, etc.) to ensureoperational efficiencyand deliver apositive experiencefor fleet-eligible employees by assisting with resolving their fleet-related escalations.

2.Act as thepoint of contact and liaisonbetween LCs, FMCs, OEMs, other fleet vendors/suppliers, and internal Johnson & Johnson functions to facilitate fleet operational processes, maintain optimal working relationships,and resolve issues/conflictsthat may arise between J&J and its suppliers.

3.Ensure the right balance between local business needs and J&J’s Global Fleet strategy bycollaborating with internal stakeholders(sectors, functions, etc.) to understand and satisfy their requirements (e.g., providing inputs for Fleet demand forecasting, ordering specific vehicle models/specifications, etc.)

4.Supportimplementation of strategiesandprocess improvement opportunities to drive cost-effective and efficient fleet operations in local markets

5.Review suppliers’ service delivery againstKPIs and service level agreementsfor quality assurance and adherence to contractual obligations

6.Analyze regional and market-level fleet performance data and provideinsights toidentify cost-effective waysto enable efficiencies 

7.Resolve escalations stemming from fleet eligible employees (e.g., problems with maintenance, difficulty obtaining pool car, help with replacing a car, etc.)

8.Provide regular status updates on the regional fleet and escalate any potential challenges, risks, and issues to the GS Fleet Operations Lead

9. Manage the daily activities of an assigned regional team to achieve KPI targets

Required:

1.4+ years of experience in fleet operations, procurement, or related roles

2.Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

3.Proven experience in managing relationships with FMCs, OEMs, and other suppliers, and a track record of meeting and exceeding KPIs

4.Exceptional analytical, problem-solving, communication, project management, and decision-making skills

5.Strong knowledge of fleet operations best practices and regional regulations

Preferred:

1.MBA or Master's degree in Logistics, Supply Chain Management, or related field

2.Professional certifications in fleet management

3.Experience in managing fleet operations in a multinational company, particularly in Life Sciences or related fields

4.Experience with data analysis and reporting tools

5.Knowledge of sustainable fleet practices and technologies

6.Multilingual abilities to communicate with global stakeholders

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