Client Services, FIS University Program

Job Description

Every day, our teams help shape the future of finance. We collaborate, innovate, and solve complex challenges together. We foster an environment where every voice is valued, fresh ideas are encouraged, and people can do their best work. And we celebrate our success as one team. If you want to make an impact in fintech, we'd like to know: Are you FIS?

Join the 2027 FIS University Program!

As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success.

This two-year full-time program begins 2027 with a series of AI-Enabled Learning Sprints designed to help you accelerate your impact from day one. Through this immersive experience, you will:

• Learn how to leverage AI alongside human judgment to solve real business challenges and create value in your role.

• Explore the financial technology industry, gain insight into FIS's business, and understand how innovation is shaping the future of fintech.

• Engage directly with senior leaders and industry experts to learn about their career journeys, leadership philosophies, and perspectives on the future of work.

• Build practical AI-enabled tools, including a personal prompt library and role-specific use cases that you can immediately apply in your daily work.

About the team:

The Client Services team serves as a trusted partner to clients throughout their journey with FIS solutions. Team members build strong customer relationships, provide operational support, coordinate issue resolution, and help clients maximize the value of their products and services. Working closely with internal partners across product, implementation, operations, and support functions, the team delivers a seamless client experience while driving customer satisfaction, retention, and long-term success.

What you will be doing:

• Serve as a primary point of contact for client inquiries, providing timely support and coordinating issue resolution with internal teams.

• Build and maintain positive client relationships by understanding customer needs and ensuring a high-quality service experience.

• Analyze client requests, account activity, and service trends to identify opportunities for process improvements and enhanced client outcomes.

• Assist with onboarding activities, service reviews, product education, and adoption initiatives to help clients achieve their business objectives.

• Collaborate with cross-functional teams to track client issues, monitor service performance, and contribute to successful client retention efforts.

What You Bring:

• Bachelor’s degree in relevant field of study included but not limited to Business Administration, Communications, Customer Experience, Marketing, Finance, Economics, Management Information Systems (MIS), Information Systems, Data Analytics

• Basic proficiency with AI-enabled tools and the ability to apply them effectively to enhance productivity, problem-solving, and decision-making.

• Fluent in English; Strong written and verbal communication skills

• Adaptability, a drive to learn, and strong problem-solving skills

• Ability to work well independently and within a team

What We Offer You:

• Competitive salary and excellent benefits

• The chance to work on some of the most challenging, relevant issues in financial services & technology

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• Time to support charities and give back to your community

• A work environment built on collaboration, flexibility, and respect

*Current and future sponsorship are not available for this position*

#FISU2027

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see theOnline Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster isavailable here supplement documentavailable here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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