Fitness Reception Desk

Job Title:

Fitness Receptionist

Reports to:  

Spa Director

Department/Group:

Spa

Effective Date:

September 2, 2024

Location:

On Site

Travel Required:

None

Position Type:

Non-Exempt

On Call:

No

Job Purpose:

The Fitness Receptionists are responsible for greeting and providing a variety of services to guests and Beach Club Members. Checking, guests in and giving fitness tours. Exceptional guest service and exceeding guest’s expectations are paramount and part of everything we do at the spa. The Fitmess Receptionist meets and greets Guests showing enthusiasm and willingness to make their stay at the hotel a memorable one.  The Fitness Receptionist purpose is to ensure that the level of service provided to the guest is highly individualized and that each guest feels that their comfort and convenience are the principal concerns of The Gasparilla Inn.

Job Duties:

• Adheres to the Gasparilla Inn 4 Steps to Memorable Service.
• Exhibit’s the Gasparilla Inn’s Core Values.
• Checking guests and members in.
• Ability to communicate in a professional manner.
• Clean and wiping down equipment.
• Maintain cleanliness of gym ex: trash, towels, refilling water, laundry, ect.
• Ability to promote positive relations with all individuals who approach the Fitness Center.
• Ability to focus on guests' needs, remaining calm and courteous.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure within any given period of time.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and hotel information.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team
• Ability to multi-task.
• Maintain and demonstrate complete knowledge of:
• Maintain complete knowledge and comply with hotel and departmental policies and procedures.
• Assist in Locker Rooms when needed.
• Perform job functions with minimal supervision.
• Focus attention on guest needs, remaining calm and courteous.
• Maintain confidentiality of all guest information and pertinent hotel data.
• Work cohesively with other departments and co-workers as part of a team.
• Flexibility in schedule.
• Perform job functions with minimal supervision.
• All other duties as assigned.

Working Conditions and Assignments:

Bending – Twisting and kneeling

Lifting – up to 20 pounds

Pushing / Pulling – Yes

Sitting – Yes / Standing 90% of the time

Hand / Finger Dexterity – High degree of proficiency

Voice / Speech- Ability to communicate

Hearing – Ability to communicate

Vision – Ability to see work area and do job accurately

Acknowledgement:

By signing below, I have reviewed and received a copy of this job description. I understand all the items on this job description and I acknowledge that I am responsible for fulfilling the requirements, qualifications and duties of this position.

Employee Printed:

Date:

Employee Signature:

Date:

Qualifications and Requirements:

Required:

• Positive attitude and strong work ethic.
• High School Diploma or equivalent.

Preferred:

• Enthusiastic person willing to learn.