Fitness Coordinator

JOB TITLE: Fitness Coordinator (Part-Time)
DEPARTMENT: Recreation
SUPERVISION: Reports directly to the General Manager of Facilities & Operations
FLSA: Non-Exempt

SALARY: $19-$22 / hour

GENERAL PURPOSE:

The Fitness Coordinator is responsible for providing excellent customer service and managing daily operations for La Grange Fitness. The position will check and process all paperwork for memberships, and check members in at the fitness center.

ESSENTIAL DUTIES:

Program Operations:

1. Oversee the fitness center to ensure the safety of participants and the security of equipment.
2. Assist with fitness operations such as: checking patrons in for the fitness center and personal training, answering phones, processing memberships, communicating with staff and patrons, assisting instructors/staff, assisting with filing of park district paperwork, and various other projects. 
3. Supervise the Fitness Attendants by monitoring fitness staff performance, coaching staff and enhancing customer service.
4. Assist GM in managing monthly staff schedule, including covering shifts based on available hours or flexing schedules as needed.
5. Organize and maintain all La Grange Fitness paperwork, ensuring everything is completed, processed accurately and in a timely manner.
6. Assist in the development and implementation of member retention & acquisition programs, special events, initiatives, and services.
7. Inspect fitness equipment and audio systems daily, ensuring they are functional and addressing any maintenance or safety issues by notifying the GM of Facilities & Operations or contacting service for repairs.
8. Handle member general inquiries and requests for cancellations, hold requests, and address billing questions.
9. Assist with the monthly suspension list by contacting members for payment collection.
10. Provide general support for the group fitness schedule, as needed.
11. Monitor membership numbers, provide tours, and follow up with prospective members.
12. Assist participants with the safe use of all fitness equipment.
13. Communicate any safety, maintenance, custodial, or security issues to GM of Facilities & Operations..
14. Attend all staff meetings, safety trainings and workshops.
15. After the initial training, serve as the primary point of contact for new staff, providing day-to-day support, answering questions, and assisting with ongoing training.
16. Ensure all Fitness Attendants are informed of relevant updates, procedures, and expectations, and serve as a point of contact for questions.

Customer Service:

1. Foster positive relationships with program participants, addressing any concerns or feedback promptly.
2. Evaluate the effectiveness of fitness programs from a customer perspective and make improvements as needed.
3. Ensure high-quality internal and external customer service standards.
   
   Other Duties & Responsibilities:

1. Assist with special events or community activities as assigned.
2. Participate in committees, focus groups, and relevant professional development opportunities as assigned.
3. Adhere to Park District safety procedures and practices to ensure a safe work environment.
4. Resolve customer and staff concerns or emergencies as they arise.
5. Perform other duties as assigned.

PSYCHOLOGICAL CONSIDERATIONS:

This role involves interacting with a diverse group of staff, clients, and the public, which can lead to stressful situations requiring effective problem-solving and conflict resolution. The position is highly visible and demands a positive, customer-focused approach to public service.

PHYSICAL DEMANDS:

• Frequent sitting, walking, reaching, and keyboarding.
• Occasional climbing, balancing, stooping, kneeling, and crouching.
• Ability to lift up to 50 lbs without assistance when needed, such as for moving equipment or materials.

ENVIRONMENTAL CONSIDERATIONS:

• Exposure to outdoor elements while traveling to various district locations or supervising programs.
• Activities take place both indoors and outdoors across all seasons, with varying temperature and lighting conditions.
• Potential exposure to infectious diseases when interacting with the public.

COGNITIVE CONSIDERATIONS:

The Fitness Coordinator must exercise good judgment, effective problem-solving skills, and creativity in delivering quality fitness programs that meet the community’s needs and align with the district’s mission and goals.

WORK SCHEDULE:

This is a part-time position, with hours up to 19 per week. The work schedule will primarily consist of evenings and weekends to meet program and operational needs. Limited daytime hours will be scheduled as necessary to meet with the supervisor and attend staff meetings. Flexibility in scheduling is required based on the needs of the Park District. Holiday hours may be required based on operational needs.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise the job description as needed to reflect changing requirements or circumstances

Qualifications

QUALIFICATIONS:

• Education: Associates or Bachelor's degree in Recreation Administration, Fitness, or a closely related field preferred.
• Experience:Minimum of two (2) years of experience in fitness center operations, recreation programming, facility management, or a closely related field preferred.
• Experience with membership management, customer service, and resolving patron concerns in a fitness or recreation setting. Experience with fitness programs, group exercise classes, personal training services, or similar recreational activities preferred. Demonstrated ability to work independently, exercise sound judgment, prioritize competing responsibilities, and effectively address operational and customer service concerns.
• Skills:
  • Basic computer skills, including proficiency in word processing and data entry.
  • Experience with RecTrac or similar program management software, preferred.
• Other Requirements:
  • First Aid/CPR/AED certified or ability to obtain certification within 90 days of hire.
  • Certified Personal Trainer Certification or Group Fitness Certification a plus.