FileNet Developer & Support Engineer

- IBM FileNet 5.x Expertise w.r.t.development, configuration and operational aspects -

- project deployment execution, IBM Filenet upgrades and production support.

- IBM FileNet Administration, Changes, Configuration

- Content Mass updates (using FileNet APIs)

- IBM FileNet Vulnerabilities and Remediation

- IBM FileNet Sweep to migrate contents

- Integration with Storage Devices

- Oversight & execution of deployments,troubleshooting and support activities

- Monitoring and ing Tools- Splunk, Appd , Prometheus, Grafana. etc.

- Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI).

- Familiarity with Object and File Storage.

- Issue Resolution, ensuring stability of the applications and platform.

- Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/ing

across applications and platform level

- Drive group discussions about issues identified prior to, and after a deployment.

- Troubleshooting complex environment issues in a distributed environment.

- Validation of complex system/components and game planning.

- Perform Smoke Testing on deployed code/configurations to ensure success of

deployment.

- Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to

operational functions

- Design complex system upgrades

- Develop a long range plan designed to resolve problems and prevent them from recurring

In this role, you will:

• Participate in high level technical concepts spanning technology and business
• Drive solutions to reduce recovery time.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.
• Provide expert counsel to team and senior leadership, advises and mentors team when in need.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution\
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions,

Desired Qualifications:

Familiar with Enterprise Content Management principles and practices

Strong verbal, written, and interpersonal communication skills

Understanding of Cloud native technologies and concepts.

2+ Years experience in API or Microservices Development.

3 + years of experience developing or supporting IT Service Management solutions

Ability to lead and manage to production goals, deadlines, and various metrics

Ability to identify root-cause issues/improvement opportunities, and design approaches

Experience with a customer service mindset and a focus on continuous improvement

3+ years of distributed servers platform experience

2+ years of application production support experience

Experience in Ansible,Terraform, and Cloud engineering concepts etc.

Experience in Application and Server Health Probes.