Field Technician III

What this Job Entails:

The Field Technician III will join our expanding team. They must have high level IT knowledge to carry out instructional documentation.

Scope: 

• Follows established procedures on routine work
• Requires following minimal or no instructions

Your Roles and Responsibilities:

• Engage with stakeholders and partner teams with the utmost professionalism and customer service
• Ensure that SLAs and daily deliverables are met 
• Follow all policies, standards or safety guidelines that the client requires
• Assist with installation of all IoT equipment and displays 
• Assist with problem solving and troubleshooting of any issue that may arise during an installation
• Perform and/or provide remote assistance for equipment setups, breakdowns and troubleshooting IoT or other office technology as required
• Assist in identifying blockers and resolving them for timely deployments and/or restoration of service
• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards
• Onsite and remote troubleshooting IoT and office IT equipment to include network troubleshooting
• Perform resets/reimages of hardware
• Ordering hardware as required and tracking
• Tracking project deployments and driving them to completion
• Provide instructional guidance to users in a detailed yet concise manner
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• (Preferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Ability to think and work independently
• Excellent written and oral communication skills and strong customer service skills
• Experience with spreadsheets, workflow and project management applications, and administrative software applications
• Strong understanding of IoT setups and high level understanding of IT terminology and troubleshooting
• Understanding of reading/understanding architecture, electrical, structural & system drawings
• Travel to support other sites if required

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, small power tools and to handle other office equipment
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers