EI
Field Technical Support Representative III
eTeam Inc.
- 🇺🇸 United States
- On-site
- Mid level
- 23 hours ago
- Windows
23 hours ago
Not enough detail in this posting to match
Location:Remote
Duration:24-MonthÂ
Job Summary
We are seeking an experienced Technical Support professional to provide remote and customer-facing support for hardware, software, operating systems, and related technologies. The ideal candidate will troubleshoot technical issues, assist end users, coordinate escalations, and ensure a high level of customer satisfaction.
Responsibilities
- Provide technical support for hardware, software, and operating system issues.
- Investigate and resolve customer-reported problems.
- Deliver remote troubleshooting and issue resolution.
- Escalate complex incidents when necessary.
- Support system maintenance and service activities.
- Document troubleshooting steps and resolutions.
- Work closely with internal teams and service partners.
- Monitor recurring issues and identify improvement opportunities.
- Maintain excellent customer service standards.
- 1-4 years of technical support experience.
- Experience supporting Windows or other operating systems.
- Basic networking and troubleshooting knowledge.
- Strong problem-solving and communication skills.
- Ability to work independently and in a team environment.
- Experience in desktop, field, or technical support roles preferred.
Field Technical Support Representative III · eTeam Inc.