Field Technical Support Representative
- calibration
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Job Title: Field Technical Support Representative III
Location:Pennsylvania
Duration:24 Months
Role Summary
Provide onsite technical support for HP PC and printer products. Responsible for break/fix services, preventive maintenance, toner supply, and asset management. Ensure customer satisfaction through timely issue resolution and professional communication.
Key Responsibilities
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Diagnose and repair laptops, desktops, workstations, and printers.
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Perform preventive maintenance and system calibration.
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Manage toner supply and asset tracking.
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Complete service requests (CBA RITM) and document work performed.
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Deliver onsite customer support and build strong client relationships.
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Collaborate with HP technical teams for escalations and advanced troubleshooting.
Required Skills & Experience
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3-5 years of field service experience (PC/Printer support preferred).
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Strong mechanical/electrical troubleshooting skills.
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Knowledge of electromechanical systems and diagnostic tools.
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Excellent communication and customer service skills.
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Ability to work independently in varied onsite conditions.
Additional Requirements
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High School diploma or equivalent; technical certifications preferred.
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Background checks may be required based on client agreements.
Field Technical Support Representative · eTeam Inc.