Field Technical Support Consultant II

Job Title: Field Technical Support Consultant II
Location: Newport News, VA
Duration: 24-Months

Position Overview:

Seeking a Field Technical Support professional to provide onsite hardware support, troubleshooting, and repair services for PCs, laptops, workstations, and printing equipment. The ideal candidate will be responsible for diagnosing technical issues, performing repairs, supporting customer environments, and ensuring timely resolution of service requests.

Key Responsibilities:

• Perform onsite troubleshooting and repair of hardware-related issues.
• Support desktop, laptop, workstation, and printer technologies.
• Install, configure, and replace hardware components as needed.
• Diagnose operating system and basic network connectivity issues.
• Work directly with customers to resolve technical concerns.
• Document service activities and maintain accurate support records.
• Collaborate with technical teams on escalated issues.
• Manage multiple service requests in a fast-paced environment.

Required Qualifications:

• Experience with hardware troubleshooting and repair.
• Knowledge of desktop, laptop, workstation, or printer technologies.
• Basic Windows and networking knowledge.
• Strong customer-facing communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable working onsite and handling physical equipment.