Field Technical Spt Cons IV

Job Title: Field Technical Support Consultant IV
Location: Charlotte, NC (Onsite)
Duration: 24 months

Overview: Seeking an experienced IT Support Consultant to provide onsite technical assistance in a professional banking environment. This role supports executive users, resolves hardware/software issues, and ensures smooth daily operations.

Responsibilities:

• Configure, install, and test hardware components.

• Manage service issues in ServiceNow and document resolutions.

• Perform imaging, deployment, and reimaging of Windows devices.

• Backup and restore user data onsite and remotely.

• Support VDI, patch management, encryption, and antivirus systems.

• Deliver high‐quality customer service in a fast‐paced environment.

• Document service events accurately in ticketing systems.

Qualifications:

• 3–5 years of IT support experience (hardware/software/server).

• Strong Windows OS and MS Office troubleshooting skills.

• ServiceNow or similar ticketing system experience.

• Knowledge of two‐factor authentication.

• Excellent communication and customer service skills.

• Ability to work independently onsite in Charlotte, NC (M–F, 8 AM–5 PM, with flexibility).