Field Technical Spt Cons III

Job Title: Field Technical Support Consultant III
Location: New York, NY (Onsite)
Duration: 24 months

Overview: We are seeking an Onsite Administrator to provide device and print support in a professional enterprise environment. This role focuses on maintaining fleet reliability, resolving technical issues, and ensuring customer satisfaction.

Responsibilities:

• Monitor and troubleshoot device fleet performance.

• Replace consumables (toner, paper, accessories) and manage inventory.

• Perform imaging, installations, and device swaps.

• Create and manage service tickets using HP/customer tools.

• Coordinate with vendors for equipment/software support.

• Execute IMACDs and maintain proactive fleet monitoring.

• Document service events and escalate issues when needed.

Qualifications:

• 2–5 years of hardware/device support experience.

• Knowledge of NT/Unix/MS platforms.

• Experience with ticketing systems and fleet monitoring tools.

• Strong troubleshooting and customer service skills.