EI
Field Technical Spt Cons III
eTeam Inc.
- 🇺🇸 United States
- On-site
- Mid level
- 14 hours ago
- Unix
14 hours ago
Not enough detail in this posting to match
Location: Akron, OH
Duration: 24 months
Role Overview:
We are seeking an experienced Onsite Administrator to manage and support customer device fleets. This role involves consumable management, proactive monitoring, troubleshooting, and coordination with vendors to ensure smooth operations and customer satisfaction.
Key Responsibilities:
- Manage consumables (toner, paper, accessories) and spare inventory
- Troubleshoot and resolve device issues (paper jams, break-fix, NRDs)
- Execute IMACDs (install, move, add, change, delete) for fleet devices
- Document service events and create support tickets
- Monitor fleet performance using web-based tools
- Coordinate with HP and third-party vendors for service agreements
- Provide customer support and ensure satisfaction
Requirements:
- 2–5 years of experience in maintenance, quality, or field service
- Strong knowledge of printers, devices, and NT/Unix/MS platforms
- Excellent communication and problem-solving skills
- High School diploma or GED required
- Ability to work independently and manage priorities
Field Technical Spt Cons III · eTeam Inc.