Field Support Rep

*This position is temporarily remote.  It requires you to provide your own computer to work.  You must provide your own reliable internet access.  You must have a headset to answer phones.  If you are having connection issues with your internet, you must call the Dispatch Manager and arrange to pickup a hotspot.  You must also arrange to drop off this equipment.  

The FSR position is responsible for interacting with our clients, RCX management and Drivers.  An FSR  will generally work 3, 12-hour shifts and 1, 6-hour shift per week.  

Primary Job Responsibilities

• Providing customer service to RCX clients, field management and drivers.
• Taking assignments from RCX clients.
• Answering phones and assisting clients, RCX management and drivers with all issues pertaining to the day to day operation
• Identifying and assigning drivers and vans to trips received from clients
• Communicating essential information and updates to our clients, RCX management and drivers
• Obtaining proper approvals and documentations necessary for payment 
• Perform administrative functions to assist in keeping driver and van information updated.
• Reporting information necessary for the RCX field managers to properly manage the drivers.
• Correctly obtaining and recording trip information for communication and billing to the clients.
• Other duties as necessary to create a proper work environment or that become essential to the day to day operation of the company.

Qualifications

Educational Requirements

• High School Diploma or equivalent

Experience Requirements

• Minimum of 1 year of high volume dispatching or call-center experience

Physical Qualifications 

• Must be a minimum of 21 years of age
• Ability to lift up to 10 lbs.
• Position requires extended periods of time sitting
• Position requires extended periods of time using a telephone
• This position is subject to Random drug and alcohol testing

Skills

• Proper phone techniques and etiquette
• Ability to transcribe audio to text
• Ability to professionally communicate both written and orally
• MS Office products, including Outlook, Word and Excel
• Google 
• Google Mapping
• DriveCam
• Computerized dispatch software

Personal Qualifications

• Excellent interpersonal and communication skills
• Strong attention to detail 
• Strong organizational skills
• Ability to juggle multiple deadlines within a stressful environment
• Ability to communicate professionally both written and verbally