Field Services Engineer

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit.

Role Summary

We are looking for an experienced Field Services Engineer to provide onsite IT Infrastructure Operational Technology OT and Local Application support within a manufacturing environment The role will provide support for OT and L2 support for IT infrastructure and local applications ensuring reliable operation of business-critical manufacturing systems and timely resolution of incidents

Role:Field Services Engineer ITOTLAB Support

Location Norderstedt Germany- 4-5 days onsite

Experience :7+ years

Languages English and German mandatory

Key Responsibilities

• MLL Systems Support Provide onsite Level 2 support for MLL systems and connected peripherals including those connected to instrumentation This includes diagnosing and resolving hardware software and network related issues in manufacturing distribution and RD environments
• Provide OT support and L2 IT Infrastructure and Local Application support for manufacturing and business operations
• Troubleshoot and resolve incidents involving shopfloor systems end-user computing industrial PCs HMIs barcode scanners printers network connected devices and business critical applications
• Install configure maintain and troubleshoot desktops hardware software operating systems and remote access technologies consistent with the Field Services scope
• Diagnose LAN WiFi switches routers and other network connectivity issues coordinating with specialist teams where required
• Firewall and Network Management Understand and support systems that are behind firewalls ensuring secure and compliant operations Coordinate with network and security teams to troubleshoot connectivity and access issues related to MLL systems
• Broader System Understanding Develop and maintain a broad understanding of the enterprise IT environment including dependent systems such as Active Directory cloud services and network infrastructure Use this knowledge to triage and resolve complex issues affecting systems in Manufacturing and Labs
• Asset Management Assist in the tracking and management of supported assets including hardware software and critical systems
• Documentation and Knowledge Management Contribute to and maintain comprehensive documentation of all systems and support procedures Assist in creating and updating knowledge base articles to enhance the efficiency of the support team
• Manage user accounts access requests and permissions using Active Directory and related tools
• Act as the primary onsite support contact coordinating incident escalations major incidents and resolution activities with users global IT teams vendors and other support partners
• Support service management activities covering Incident Problem Change Release Patch and Operations Management
• Maintain accurate technical documentation asset inventory information SOPs and knowledge articles
• Compliance and Quality Processes Strictly adhere to GxP guidelines SOPs Work Instructions security policies and IT hardware and software standards Ensure all activities conducted within the framework of quality management processes keeping meticulous records to support audit requirements
• Ensure adherence to applicable security and GxP compliance requirements
• Work independently with minimal supervision and contribute to continuous service and process improvements
• Availability Ability to work flexible hours including occasional weekends or afterhours support as required by the business
• ITIL ITSM Practices Utilize ITIL principles in IT Service Management ITSM to manage incidents problems and changes effectively Ensure all actions are logged and tracked in ServiceNow Jira keeping good standards of documentation and communication

Required Qualifications Skills

• Bachelors degree in Information Technology Computer Science Electronics Automation or a related discipline

• 7 years of relevant experience in IT Infrastructure OT Manufacturing IT Field Services Service Desk or similar support environments
• Strong hands-on troubleshooting experience across IT infrastructure end-user computing Shopfloor devices networking and local applications
• Experience supporting business critical production/manufacturing systems
• Experience working in a regulated GxP environment is preferred
• Strong incident troubleshooting problem solving and stakeholder coordination skills
• Ability to work independently in an onsite manufacturing support environment

Technical Skills

• Proficiency in Windows operating systems exposure to Linux and Ubuntu with experience in environments where systems are connected to laboratories or manufacturing equipment
• Strong understanding of network principles including managing systems behind firewalls
• Experience with ITSM tool