Field Service Technician (Midwest/West North Central)

Job Function:Service 

Job Family:Field Services 

Territory: (Midwest/West North Central) Iowa, Illinois, Nebraska, South Dakota, North Dakota, Missouri, Kansas, Colorado, Wyoming, and Wisconsin

Job Overview

• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Installs,operates, maintains, upgrades,repairs andmodifies equipment.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions toeliminateproblem in minimum time.
• Maintains effective customer communications, relations, and provides onsite training.

Responsibilities

At this rolelevel the preferred candidate is fully proficient in most functional tasks anddemonstrates a comprehensive understanding of their area of specialization. Responsibilities include collaborating with team members to solve complex problems, proactivelyidentifying and addressing quality issues, and preventing potential disruptions within their scope of work. The individual is expected to document and present research,recommendations, and complex information in a clear and accessible manner to both internal and external audiences. 

This roleprovides technical guidance to colleagues,anticipates process andcapacity challenges, and develops effective solutions tomaintain project timelines and quality standards. The individualis capable of managing multiple components of large projects, balancingtime and resources to meet deadlines, and ensuring alignment with quality and costobjectives. 

Contribute to the team's success by embracing our guiding principles and behaviors and activelyparticipating in a culture that puts our Patient first.  You willdemonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive. 

Experience Required

Individuals at this level are fully proficient in most functional tasks and bring strong technical or professional knowledge to their role. Typically requiring 3–5 years of experience in theMedical Devicefield, they are capable of handling complex assignments, managing parts of larger projects, andproviding technical guidance to peers. Experience shoulddemonstrate problem-solving, collaboration, and the ability to document and present complex information clearly.